What are the responsibilities and job description for the Front Desk Agent position at Best Western Plus Emerald Inn & Suites?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. The ideal candidate will have a passion for guest services and a commitment to providing exceptional customer care in a hotel environment.
Duties
- Greet guests upon arrival with warmth and professionalism, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently, handling reservations and payments accurately.
- Address guest inquiries, concerns, and requests promptly to enhance their stay experience.
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests.
- Assist with night audit responsibilities as needed, ensuring all financial transactions are balanced at the end of each day.
- Operate phone systems effectively to manage incoming calls and relay messages to appropriate staff members.
- Collaborate with other hotel departments to ensure guest satisfaction and smooth operations.
- Uphold cleanliness and organization at the front desk area.
Skills
- Strong background in guest services and hospitality management is preferred.
- Experience in front desk operations within a hotel setting is highly desirable.
- Familiarity with night audit procedures is an asset.
- Excellent customer service skills with the ability to handle challenging situations gracefully.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Proficiency in using phone systems and hotel management software is beneficial.
- Strong organizational skills with attention to detail in managing reservations and guest information.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Part-time
Pay: $12.90 - $13.54 per hour
Expected hours: 24 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Night shift
Ability to Commute:
- Garden City, KS 67846 (Required)
Ability to Relocate:
- Garden City, KS 67846: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14