What are the responsibilities and job description for the Front Desk Agent position at Best Western Plus Fenton?
Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will possess strong customer service skills, a welcoming demeanor, and the ability to manage front desk operations efficiently. This role is crucial in creating a positive first impression for our guests and ensuring their stay is comfortable and enjoyable.
Responsibilities
- Greet guests upon arrival with a warm and friendly attitude, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently, handling reservations and room assignments.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain accurate records of guest accounts, including billing information and payment processing.
- Assist with night audit duties as required, ensuring all transactions are recorded accurately.
- Operate phone systems effectively to manage incoming calls and direct them appropriately.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold hotel policies and procedures while maintaining a high standard of hospitality.
Qualifications
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong phone etiquette and communication skills are essential for effective guest interactions.
- Bilingual candidates are highly desirable to accommodate diverse guests.
- Familiarity with hotel management software is an advantage, along with basic knowledge of night audit processes.
- Excellent organizational skills with attention to detail in managing guest accounts and reservations.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A passion for hospitality and commitment to providing outstanding guest services.
Join our team as a Front Desk Agent where your contributions will be valued, making every guest's experience memorable!
Sign on Bonus: $100
Monthly Performance Bonuses
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Ability to Commute:
- Fenton, MO 63026 (Required)
Ability to Relocate:
- Fenton, MO 63026: Relocate before starting work (Required)
Work Location: In person
Salary : $16
