What are the responsibilities and job description for the Hotel General Manager position at Best Western Plus Gateway Inn & Suites?
The Best Western Plus Gateway Inn & Suites is looking for an enthusiastic, hands-on General Manager to join our team of dedicated staff to providing extraordinary customer service and making a great impression on our guests and the local community. Our General Manager shall be responsible for the all day-to-day operations of the hotel, coordinating and collaborating with the owner and other department staff on all aspects of hotel functions including management of staff and guest satisfaction. We are seeking a motivated individual who can provide leadership and complement our culture of customer-driven service and quality in the industry.
The General Manager oversees, manages, and protects the interests of the guests, hotel staff, and owners, thus ensuring the success and profitability of the hotel. This position is perfect for someone who is looking for a home in the hospitality industry and not just their next job. We encourage growth and we promote from within, allowing every employee the opportunity to achieve professional and personal excellence.
If you want to join a team that functions as a family and is truly invested in your success, please apply today for immediate consideration.
- Responsible for all day-to-day operations of the hotel
- Ensure the satisfaction of our guests
- Answer guest complaints per brand standards
- Oversee all hotel operations including front desk, sales and marketing, accounting, human resources, revenue management, housekeeping, maintenance, and safety & security
- All properties must be in good standing with the brands for QA and Guest Satisfactions levels
- Assist Owner with renovations as requested.
- Create a courteous, honest, friendly, safe, and professional work environment.
- Responsible for hiring, retention, training, associate evaluations, and development of all hotel personnel
- Document all associate incidents, counsels, written warnings, and commendations
- Budget and oversee all revenues and expenses
- Ensure that the forecast is updated before the beginning of the following month and approved by WNW
- Review guest comments with appropriate departments and coach associates on how to resolve conflicts
- Ensure that all associates are properly dressed and conduct themselves professionally while on company property
- Work with staff to ensure consistent, seamless operations
- Other duties as needed
- Best Western Experience a plus OR
- 5 years of experience working in a hotel (finance or accounting preferred)
- 2 years working as a hotel General Manager (or equivalent experience) preferred
- Associate’s or Bachelor's degree from an accredited university in Business Administration, Hotel Management, or related major
- Computer skills, with a strong working knowledge of the primary Microsoft Office programs
- Ability to work in a fast-paced environment with frequent interruptions
- Excellent communication and interpersonal skills
- Ability to interact with and manage different personality types
- Ability to work evenings and weekends
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must maintain composure and objectivity under pressure
- Excellent problem-solving skills
- Ability to lift, move, and carry up to 30 lbs
- Ability to stand for long periods
- Ability to successfully pass a background check, including a clean driving record, and other pre-employment screening
- Employee travel discount
- PTO & holiday pay
- Growth and advancement opportunities
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Schedule:
- 8 hour shift
Experience:
- Hospitality: 2 years (Required)
- Hotel management: 1 year (Required)
Work Location: In person
Salary : $60,000 - $75,000