What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Best Western Plus Hardeeville Inn & Suites?
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team in the hospitality industry. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in maintaining the high standards of our hotel/resort and will involve managing reservations, checking guests in and out, and addressing any inquiries or concerns.
Responsibilities
- Greet guests warmly upon arrival and provide them with information about the hotel/resort services.
- Manage guest check-ins and check-outs efficiently while ensuring all necessary documentation is completed accurately.
- Handle reservations through phone systems and online platforms, ensuring all guest requests are met.
- Address guest inquiries and complaints promptly, demonstrating excellent customer service skills.
- Maintain an organized front desk area, including managing phone etiquette and communication with other departments.
- Assist with administrative tasks as needed, including filing, data entry, and maintaining records of guest interactions.
- Collaborate with housekeeping and maintenance teams to ensure all guest needs are met during their stay.
- Promote hotel amenities and services to enhance the guest experience.
Requirements
- Previous experience in a front desk role or hospitality management is preferred.
- Strong customer service skills with a focus on creating a positive guest experience.
- Proficiency in phone systems and basic computer applications.
- Bilingual candidates are highly encouraged to apply to better serve our diverse clientele.
- Excellent communication skills, both verbal and written, with a professional demeanor.
- Ability to work flexible hours, including weekends and holidays as needed.
- A background in hotel or resort management is a plus but not required.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while developing your skills in the hospitality industry!
Job Types: Full-time, Part-time, Temporary, Seasonal
Pay: $12.42 - $13.98 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Hardeeville, SC 29927 (Required)
Ability to Relocate:
- Hardeeville, SC 29927: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $14
