What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Holiday Inn Savannah S- I- 95 Gateway?
Job Title: Night Auditor
Job Summary:
We are seeking a dynamic Night Auditor to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere. As a Night Auditor, you will handle guest inquiries, check-ins, check-outs, reservations, and assist with any other guest needs to ensure a memorable stay.
Duties:
- Greet and welcome guests in a friendly and professional manner
- Handle guest check-ins and check-outs efficiently
- Process reservations over the phone, online, and in person
- Provide information about hotel services, amenities, and local attractions
- Resolve guest issues and complaints promptly and professionally
- Maintain a tidy and organized front desk area
- Assist with night audit procedures as needed
- Collaborate with other departments to ensure guest satisfaction
Qualifications:
- Previous experience in hospitality management or hotel management preferred
- Familiarity with night audit processes is advantageous
- Strong guest relations skills with a focus on delivering exceptional service
- Knowledge of front desk operations in a hotel or resort setting
- Proficiency in using phone systems and other office equipment
- Ability to multitask, prioritize tasks, and work effectively under pressure
- Excellent communication skills both verbal and written
Join our team as a Night Auditor and be part of creating memorable experiences for our guests. Apply now to embark on a rewarding career in the hospitality industry.
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
Work Location: In person
Salary : $14
