What are the responsibilities and job description for the Front Desk Agent position at Best Western Plus Hotel?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a welcoming atmosphere and efficient service. This role is essential in creating a positive experience for all visitors, contributing to the overall success of our hospitality operations.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Operate phone systems to manage incoming calls, providing information and assistance as needed.
- Maintain knowledge of hotel services, local attractions, and amenities to assist guests effectively.
- Process reservations and cancellations through the hotel's booking system.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a clean and organized front desk area.
Skills
- Strong guest services skills with a focus on hospitality excellence.
- Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
- Proficient in phone etiquette, ensuring clear and professional communication over the phone.
- Experience in hospitality management or related fields is a plus.
- Familiarity with front desk operations in a hotel or resort setting is preferred.
- Ability to work well under pressure while maintaining attention to detail.
- Excellent interpersonal skills with a friendly and approachable demeanor.
Join us as a Front Desk Agent and play an integral role in enhancing our guests' experiences while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $14.30 - $17.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Harrisonburg, VA 22801 (Required)
Work Location: In person
Salary : $14 - $18
