Assistant General Manager (AGM)

Overview
The Hotel Assistant General Manager (AGM) plays a key leadership role in supporting the General Manager (GM) and ensuring smooth day-to-day operations of the hotel. This position involves overseeing various departments, maintaining high standards of guest service, managing staff, and contributing to the financial and operational success of the property.

A successful AGM ensures that the hotel delivers exceptional guest experiences, operates efficiently, and achieves its business goals.

Duties

• Assist the General Manager in overseeing all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
• Ensure operational efficiency by monitoring workflows, addressing challenges, and implementing improvements.
• Supervise daily operations to meet or exceed guest expectations and service standards.
• Foster a positive work environment that encourages teamwork and professional growth.
• Assist with recruitment, training, and performance evaluations of employees.
• Address staff concerns and provide coaching to promote professional growth and teamwork.
• Maintain high standards of customer service by ensuring prompt resolution of guest issues or complaints.
• Monitor guest feedback through reviews and surveys, implementing changes to enhance satisfaction.
• Support the team in creating memorable guest experiences that drive repeat business.
• Collaborate with the sales and marketing teams to drive revenue through promotions, events, and corporate partnerships.
• Support efforts to enhance brand visibility and attract new guests.
• Assist in monitoring market trends and competitor activities to maintain a competitive edge.

Requirements

• Previous experience in hotel front desk/ Manager preferred.
• Leadership and Management: Proven ability to lead teams and inspire high performance.
• Guest Service Excellence: Strong focus on customer satisfaction and problem resolution.
• Operational Expertise: Familiarity with hotel operations, including front desk, housekeeping, and food and beverage.
• Flexibility to work various shifts, including evenings and weekends as needed.

Join us in creating memorable dining experiences for our guests while advancing your career in restaurant management!

Job Types: Full-time, Internship, Seasonal

Pay: $16.00 - $18.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Shift:

• 8 hour shift

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Menomonie, WI 54751 (Required)

Ability to Relocate:

• Menomonie, WI 54751: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $18