What are the responsibilities and job description for the Front Desk Agent position at Best Western Plus Suites?
Overview
We are seeking a dedicated and personable Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere at our hotel. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle guest inquiries with professionalism and efficiency.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate guest records.
- Respond to guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities.
- Handle phone calls with professionalism, demonstrating excellent phone etiquette while addressing guest needs.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and resolve any issues that may arise during their stay.
- Process payments accurately and maintain a balanced cash drawer.
- Assist in managing reservations, including modifications and cancellations as needed.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Qualifications
- Previous experience in a hotel or resort environment is preferred but not mandatory.
- Strong customer service skills with a focus on guest relations and satisfaction.
- Excellent communication skills, both verbal and written; bilingual abilities are a plus.
- Familiarity with hospitality management software is advantageous but not required; training will be provided.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong organizational skills with attention to detail in managing multiple tasks simultaneously.
- A positive attitude and the ability to work well in a team-oriented environment.
Join us in creating memorable experiences for our guests while enhancing your career in the hospitality industry!
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Waxahachie, TX 75165 (Required)
Work Location: In person
Salary : $14 - $16