What are the responsibilities and job description for the Front Desk Service Representative position at Best Western Plus Two Rivers Hotel & Suites?
Front Desk Service Representative – Best Western Plus Two Rivers
Location: Demopolis, Alabama (Please visit 662 US-80, Demopolis, AL to get an application)
Salary: Competitive, based on experience
Job Overview:
Best Western Plus Two Rivers is seeking a friendly, customer-focused Front Desk Service Representative to join our team. This role is perfect for individuals with strong communication skills, a professional attitude, and a passion for providing exceptional guest service.
Key Responsibilities:
- Greet and assist guests with check-in, check-out, and reservations.
- Provide information about hotel amenities, local attractions, and services.
- Handle guest inquiries, requests, and complaints with professionalism and efficiency.
- Process payments, maintain accurate records, and balance cash drawers.
- Coordinate with housekeeping and maintenance to ensure guest satisfaction.
- Uphold company policies and maintain a welcoming lobby environment.
Qualifications & Skills:
- Excellent communication skills – active listening, clear articulation, and adaptability.
- Strong interpersonal skills – ability to build rapport and establish trust with guests.
- Problem-solving abilities – efficiently handle guest concerns and provide solutions.
- Time management & organization – ability to multitask in a fast-paced environment.
- Sales experience (preferred) – ability to present services and upsell effectively.
- Resilience & adaptability – maintain a positive attitude in all situations.
- Previous hospitality or customer service experience is a plus.
Why Join Us?
- Competitive pay and benefits.
- Friendly and supportive work environment.
- Growth opportunities within the hospitality industry.
If you're passionate about hospitality and customer service, we'd love to hear from you! Apply in person today to become a part of the Best Western Plus Two Rivers team.
Job Type: Full-time
Schedule:
- Day shift
Ability to Commute:
- Demopolis, AL 36732 (Required)
Work Location: In person