What are the responsibilities and job description for the Guest Service Supervisor position at Best Western Plus?
As a Hotel Front Desk Supervisor, you will represent the hotel to guests throughout their stay, ensuring superior customer care.
You will support front desk agents, manage guest check-ins and check-outs, and handle special requests to ensure a pleasant stay.
We are looking for an individual that is flexible and can work schedules including mornings, afternoons, and evenings.
Key Responsibilities :
- Guest Services : Register guests, assign rooms, and accommodate special requests.
- Reservations : Handle same-day and future reservations, and understand cancellation procedures.
- Coordination : Update room status with housekeeping and coordinate maintenance with engineering.
- Sales : Use persuasive techniques to sell rooms and promote hotel services.
- Daily Operations : Stay informed about daily activities and meetings in the hotel.
- Issue Resolution : Manage and resolve guest complaints professionally.
- Financial Transactions : Process check-outs and handle monetary transactions securely.
- Staff Management : Oversee front desk agents, assist with scheduling, and train new employees.
- Policy Adherence : Ensure all front desk policies and procedures are followed.
- Maintenance : Keep the lobby and front desk area clean and organized.
- Reporting : Compile and distribute reports to management and relevant staff.
- Safety : Report maintenance, security, or safety issues promptly.
Qualifications :
Job Type : Full-time
Benefits :
