What are the responsibilities and job description for the Guest Service Supervisor position at DoubleTree by Hilton Hotel New Orleans?
Job Type
Full-time
Description
Reports To
Asst. Front Office Manager/ Director of RoomsSupervises
Guest Services RepresentativesHome of the iconic DoubleTree cookie, the DoubleTree by Hilton New Orleans is located in the heart of downtown New Orleans and only a short walk from the French Quarter, Harrah’s Casino, Aquarium of the American and the Riverwalk.Our hotel offers excellent benefits, rewards and opportunities for our team members!
- Health Insurance: Medical/Dental/Vision and other options effective the 1st day of the month following the date you complete your enrollment, not to exceed 60 days of employment ***available to Full-Time Team Members***
- Exclusive Team Member savings with Hilton Hotels Travel Program and Dimension Hospitality Room Discounts
- Paid Vacation, Flexible/Sick Days and Holiday Pay for Full-Time Team Members (you start accruing on your first day)
- Retirement Savings (401k)
- Complimentary employee lunch and 50% discount in our F&B outlets including our in-house PJ's Coffee
- Tuition Reimbursement with Dimension Hospitality
- Year-round Team Member Recognition Events and Initiatives
- Career Advancement Opportunities
Job Purpose
To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.Job Responsibilities
- Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
- Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
- Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
- Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
- Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
- Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
- Take the initiative to greet guests in a friendly and warm manner.
- Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
- May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
- Other duties as assigned.
Job Skills
- Speak clearly and listen carefully.
- Use personal judgment and specialized knowledge to give information to people.
- Communicate well with many different kinds of people.
- Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
- Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Requirements
Education
- HS Diploma or equivalent.
Experience
- Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.
Salary Description
$17.50 per hour
Salary : $18
