What are the responsibilities and job description for the Part-Time Hotel Front Desk Agent position at Best Western PLUS?
Job Description
Hotel needs reliable, hard worker front desk. Someone with a hospitality and customer service background. Hotel front desk experience is a plus. Flexibility is a must. Microsoft knowledge is important.
FRONTDESK
Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
Job Duties:
* Maintains an inventory of vacancies, reservations and room assignments.
* Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
* Knows room locations, types of rooms available, and room rates.* Registers arriving guests and assigns rooms.
* Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
* Coordinates guest room maintenance work with the engineering and maintenance division.
* Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
* Knows daily activities and meetings taking place in the hotel.
* Reports any unusual occurrences or requests to the manager or assistant manager.
* Manages and resolves all guest complaints in a professional and courteous manner.
* Processes guest check-outs and handles monetary transactions.
* Maintains customers' privacy.
* Maintains a high level of professional appearance and demeanor.
* Performs other duties as assigned.
Job Type: Part-time
Required experience:
- Front Desk Agent: 1 year
Best Western Experience a Plus.
Job Types: Part-time
Salary: $12.5-13.50 /hour
Job Type: Part-time
Pay: $13.75 - $14.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- 401(k)
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $13 - $14
