What are the responsibilities and job description for the Front Desk Agent - Part Time! position at Best Western Premier, the Central Hotel?
Description:
Job Summary: Provides exceptional experiences for hotel guests by consistently delivering friendly, personalized service at the front desk. Meets all property and industry related health and safety guidelines to support the well-being of guests, team members, and the local community.
Requirements:Job Duties:
- Ensure the safety, and security of our guests, by maintaining guest privacy at all times.
- Answer the telephone, and direct incoming calls to the appropriate department.
- Utilize persuasive selling techniques to sell, and upsell, guest rooms.
- Promote other services of the hotel, including food & beverage, meeting(s) & event(s), and group function(s).
- Enter guest room reservations into the property management system.
- Assign guest rooms and check guests into the property management system.
- Listen to guest requests and concerns, and resolve in a professional and courteous manner.
- Communicate room status updates with the housekeeping department via ALICE Platform.
- Communicate guest room maintenance and housekeeping requests via ALICE Platform.
- Process guest departures, and handle monetary transactions.
- Demonstrates a positive attitude, and maintains a professional appearance.
- Performs other duties as assigned.
Qualifications:
- High school diploma or equivalent.
- Previous hotel-related experience preferred.
- Ability to communicate with guests, and team members, in a professional manner.
- Ability to understand and adhere to proper credit, check, and cash handling policies and procedures.
- Ability to learn safety, emergency, and accident prevention policies and procedures.
- Skilled in the use of front office equipment.
- Knowledge of proper telephone etiquette.
- Ability to work a flexible schedule, including weekends and holidays.
- Ability to stand for extended periods of time.
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