What are the responsibilities and job description for the Call Center Representative position at Front Desk Associate?
Job Summary
The Call Center Representative you are the first point of contact between our current patients and potential new patients. You are responsible for handing patient inquires, scheduling appointment and ensuring a positive customer experience.
Essential Functions :
- Answering phone calls and making patient appointments
- The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each call
- Notify management of any customer complaints
- Document conversations with each customer in our EMR system
- Processing payments via phone
- Verify / update patient information when scheduling a new patient or existing patient
- Check voicemails frequently throughout the day and return patient calls accordingly
- Conduct research to provide answers for customers to resolve their issues
- Work cross functionally with the practice management team to ensure accurate scheduling.
- Handle difficult situations tactfully
- Work incoming / outgoing referrals
- Comply with HIPAA Requirements
- All other duties assigned '
Requirements
Education, Skills, and Experience :
Physical Requirements :
