Call Center Representative

Quivadore is a Pennsylvania small business singularly focused on long-term professional consulting services to numerous state agencies in the Commonwealth of Pennsylvania.

The State has an opening for a Call Center Representative to assist PennDOT employees with IT problems. The work schedule is hybrid remote (1 week on-site, 1 week off-site). Work location is the PennDOT Riverfront Office in Harrisburg.

The work would involve being the first point of contact for the PennDOT IT Department. Given the size of PennDOT, it is a full-time, call center environment.

Streamlined Hiring Process:

• Initial 30 minute phone interview with Quivadore
• 2 page application that should take 15 minutes to complete
• If short-listed, a final 1 hour, in person interview at PennDOT

Benefits Include:

• Full time employment (40 hours per week)
• 28 paid days off (11 state holiday 17 personal days)
• Subsidized Health Insurance through Capital Blue (gold & silver PPO plans). A spreadsheet of rates can be provided upon request.
• Coursera training after 3 successful months of employment.
• Dental & Vision
• 401k (with a $2,000 year match that matures after 3 years).

Responsibilities

• Provides excellent communication skills; both written and spoken.
• Utilizes knowledge base to reply to caller inquiries.
• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
• Create and escalate trouble tickets to appropriate teams.

Skills

• Strong phone etiquette and excellent verbal communication skills.
• Ability to analyze situations quickly and effectively communicate solutions to customers.
• Proficient in data entry with attention to detail for accurate record-keeping.
• Familiarity with computerized systems and software applications relevant to call center operations.
• A positive attitude, strong problem-solving skills, and the ability to work well under pressure.
• Adaptable to constant change.
• Able to work in a high stress enivronment.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Call Center: 1 year (Required)

Ability to Commute:

• Harrisburg, PA 17104 (Required)

Work Location: Hybrid remote in Harrisburg, PA 17104

Salary : $2,000