What are the responsibilities and job description for the Hotel Front Desk Clerk/Night Auditor position at Best Western Sandy Inn?
Job Summary
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is crucial in ensuring a seamless guest experience during night shifts. The ideal candidate will be responsible for managing front desk operations, providing exceptional guest services, and performing night audit duties to maintain accurate financial records. A strong emphasis on guest relations and hospitality management is essential for success in this position. This is a trainable position. Come join our team.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a friendly and professional atmosphere.
- Handle check-ins and check-outs efficiently while maintaining accurate guest records.
- Respond to guest inquiries and resolve any issues or complaints promptly to ensure satisfaction.
- Manage phone systems to handle reservations, inquiries, and other communications effectively.
- Conduct nightly audits of financial transactions, ensuring accuracy in billing and reporting.
- Maintain the front desk area neat and organized, providing a welcoming environment for guests.
- We have Front Desk side duties that need to be done on all shifts including testing the pool and spa, doing laundry getting the breakfast ready & maintaining all public areas.
- Our weeks run from Sunday to Saturday, so the days available are Sunday 3 pm to 11 pm and Monday and Tuesday are the night audit shifts from 11 pm to 7 am.
Skills
- Strong guest relations skills with a focus on providing excellent customer service.
- Experience in front desk operations within the hospitality industry is preferred.
- Familiarity with phone systems and reservations
- Previous experience with night audit processes is an advantage but not mandatory.
- Excellent communication skills, both verbal and written, with attention to detail.
- Ability to work independently during night shifts while maintaining professionalism at all times.
Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests!
Job Type: Part-time
Pay: From $15.50 per hour
Expected hours: 24 per week
Benefits:
- 401(k)
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Overnight shift
Ability to Commute:
- Sandy, OR 97055 (Required)
Work Location: In person
Salary : $16
