What are the responsibilities and job description for the Hotel Front Desk Agent and Night Auditor position at Best Western - Springville Utah?
The Best Western Mountain View Inn (located right off of exit 261 in Springville) is looking to hire additional front desk staff for the night audit. Currently our need is for a full-time employee to work Sunday and Monday overnights (11pm-7am), and Wednesday, Friday, and Saturday afternoons (3pm-11pm).
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OUR HOTEL
Our hotel serves travelers of all sorts, in no small part due to our convenient location right off of I-15. As a comparatively small (55 room) hotel, we differentiate our property through our spacious rooms, top-notch housekeeping, quality breakfast, and friendly staff.
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THE JOB ROLE
Though front desk staff assist with a variety of tasks, your primary responsibilities will be to:
- Help guests feel welcome at our property as you walk them through the check-in process.
- Answer guest questions and, where applicable, resolve guest concerns.
- Work the phones and the reservation system to help guests make, alter, or cancel reservations.
- Occasionally run items to rooms (e.g., towels, extra blankets, etc.)
- Run the night audit
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COMPENSATION
We start all front desk staff at $11/ hour for the first 90 days. After this 90-day period, there is an evaluation for a raise. Afterwards, staff receive regular evaluations which include the opportunity for raises.
As a Best Western staff member, you would also be eligible for steeply discounted stays at Best Westerns around the world.
And lastly, this job does allow some discretionary time. Many of our employees have been students who appreciate the opportunity to do homework or similar tasks if the desk isn't busy.
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CULTURE
We work to encourage a culture of mutual generosity: Our staff look out for each other, communicate openly, and avoid kicking problems down the road.
Because staff work directly with the owners, the hotel has a less "corporate" feel.
And as a huge bonus: Our housekeeping and maintenance staff has been stable at this hotel for a long time, and they do their work effectively. As anyone with front desk experience can tell you, makes life easier for everyone!
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WHAT WE'RE LOOKING FOR
- Being friendly and up-beat makes a huge difference in the guest experience, since you are often the first person the guest meets at our property.
- The ability to navigate complex (and sometimes confusing) software is a must. Our reservation system (AutoClerk) is where you'll do most of your work!
- Being personable and energetic on the phone is important, since you'll be handling a variety of phone calls from current and future guests.
- Attention to detail is also crucial. Whether it's handling cash, processing payments, recalling procedures, marking rooms correctly, or doing one of a dozen other tasks, your accuracy and attentiveness can help prevent a lot of headaches.
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APPLICATION PROCESS
Begin by applying on Indeed using your resume. After submitting, complete these two additional steps as soon as possible:
- Complete the "phone screener" provided by Indeed. We use Indeed's automated phone interview as a preliminary step in determining which candidates are serious about the role and qualified to perform job duties.
- Complete the front desk skills test (which should be emailed to the account associated with your Indeed profile) as soon as possible. Currently, we are only considering candidates who have completed this skills test.
Right now, we're only considering candidates who complete the above steps within 48 hours of their original application. Once you complete these steps, we'll reach out for an in-person interview.
Note that applicants with front desk and/or customer service experience will be given priority. We encourage applicants to follow up by phone at (801) 489-3641 if they haven't heard back within 5 business days.
Job Types: Full-time, Part-time
Pay: From $11.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Night shift
Experience:
- hotel front desk: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $11