Front Desk Agent

Job Summary
We are looking for a personable and organized Front Desk Receptionist to join our team and be the welcoming face of our organization. In this role, you will play a key part in creating a positive first impression for our clients and visitors. The ideal candidate excels in communication, thrives in a fast-paced environment, and is passionate about delivering exceptional customer service. This position requires strong organizational skills and the ability to manage front desk operations with professionalism and efficiency. If you enjoy interacting with people and take pride in representing an organization with warmth and confidence, we’d love to hear from you.

Duties

• Greet and welcome visitors with a friendly and professional demeanor.
• Answer and route phone calls promptly, addressing inquiries or directing them to the appropriate personnel.
• Manage scheduling and appointments to ensure efficient time management.
• Maintain a clean, organized, and presentable reception area at all times.
• Handle incoming and outgoing mail, packages, and deliveries.
• Assist with administrative duties, including filing, data entry, and document preparation.
• Use Microsoft Office Suite (Word, Excel, Outlook, and Teams) to complete various office tasks and ensure seamless operations.
• Prepare and maintain the breakfast area, including restocking food items, cleaning equipment, and ensuring the area meets hygiene standards.
• Oversee laundry operations, including washing, drying, folding linens, and ensuring timely availability for guest use.
• Provide outstanding customer service, addressing client needs and concerns promptly and professionally.
• Support office management by assisting with day-to-day operational tasks as required.

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Skills and Qualifications:

• Exceptional customer service and communication skills.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proficiency in property management systems (e.g., ChoiceADVANTAGE, Opera) and Microsoft Office Suite (Word, Excel, Outlook).
• Problem-solving skills with the ability to remain calm and professional under pressure.
• Sales skills for upselling rooms and promoting hotel services.
• Team-oriented with the ability to collaborate effectively with other departments.
• Flexibility to work varied shifts, including weekends and holidays.

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Preferred Qualifications:

• Prior experience in a front desk or customer service role is a plus.
• Knowledge of local attractions and amenities to assist guests effectively.

Job Types: Part-time, Temporary

Pay: From $14.00 per hour

Expected hours: 30 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Fairview Heights, IL 62208 (Required)

Ability to Relocate:

• Fairview Heights, IL 62208: Relocate before starting work (Required)

Work Location: In person

Salary : $14