Hotel Front Desk Clerk

About Us:

At Best Western Suites, we pride ourselves on providing exceptional hospitality and a memorable experience for every guest. As a leading hotel in Jackson, Al , we are dedicated to creating a warm, welcoming environment and delivering outstanding customer service. Join our Best Western family and be a part of a company where your contributions are valued and your hard work never goes unnoticed.

Job Description:

We are seeking a dynamic, hospitable Front Desk Clerk to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring a smooth check-in and check-out process, addressing guest inquiries, and providing top-notch customer service. The ideal candidate will be enthusiastic, detail-oriented, and committed to delivering an exceptional guest experience.

Responsibilities:

- Greet guests in a friendly and professional manner

- Check guests in and out efficiently

-Answer phone calls and manage reservations in a timely and efficient manner

-Process payments and manage cash handling procedures

-Handle guest requests and complaints with empathy and a solution-oriented approach

-Coordinate with housekeeping and maintenance to address guest needs and resolve issues

- Assist with reservations and room assignments

- Process payments and maintain guest accounts

- Operate phone systems and manage reservations

- Perform night audit duties as needed

- Uphold high standards of cleanliness and presentation at the front desk area

Qualifications:

-High school diploma or equivalent; additional education or training in hospitality is a plus

- Prior experience in customer service or front desk role preferred

-Proficient in using computer systems and hotel management software

- Knowledge of hospitality practices

- Strong communication and interpersonal skills

- Ability to work in a fast-paced environment

- Familiarity with hotel management software is an advantage

-A positive attitude, strong work ethic, and a genuine passion for guest service.

Benefits:

-Paid time off and holidays.

-Employee discounts on Best Western Hotel reservations for yourself and family

-Best Western Rewards® Front Desk Enrollment Rewards Incentive-front desk staff can redeem reward points for gift cards, charitable donations, or FREE NIGHTS.

-Opportunities for career growth and development within the company.

-Supportive and inclusive work environment.

Please send in your resume or stop by any time to fill out an application.

Join our team at Best Western and be part of a vibrant hospitality environment where your skills and dedication will be valued.

Job Type: Part-time

Pay: From $12.00 per hour

Expected hours: 18 – 21 per week

Benefits:

• Employee discount
• Free parking
• Paid time off

Schedule:

• Evening shift
• Weekends as needed

Ability to Commute:

• Jackson, AL 36545 (Required)

Ability to Relocate:

• Jackson, AL 36545: Relocate before starting work (Preferred)

Work Location: In person

Salary : $12