What are the responsibilities and job description for the Front Desk Supervisor position at DoubleTree by Hilton Island House Hotel?
Take every opportunity to amaze the guests
Ensure that Front Desk Associates understand and anticipate guests’ expectations
Empower associates to satisfy guests and to make decisions
Ensure that Front Desk Associates actively solicit feedback from guests
Ensure that Front Desk Associates handle special requests properly
Ensure that Front Desk Associates promptly respond to and resolve guest complaints
Ensure that Front Desk Associates smile, have eye contact, and greet guests immediately
Ensure that Front Desk Associates maintain a well-groomed, professional appearance at all times, including uniform and nametag
Ensure that the following Font Desk areas of responsibility are handled properly, with thoroughness, accuracy, and efficiency, in a friendly environment: o Phones/Switchboard o Check-ins/Check-outs o Reservations o Shuttle or transportation Service
Oversee and assist with amenity and pantry needs.
Ensure messages, wake-up calls, mail, and faxes are handled properly
Personally assist Front Desk Associates during peak times, breaks, tardiness and absences
Review all in-coming reservations, pre-block rooms with special requests, and coordinate special requests with appropriate staff members
Ensure VIP program is executed properly
Ensure guest room delivery of newspapers (if applicable)
Relays safety guidelines to customers (in room safes, safety deposit box, etc.)
Model desired behavior
Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook
MUST BE ABLE TO WORK NIGHTS, HOLIDAYS AND WEEKEND .
THIS IS A 3-11 SHIFT.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Monday to Friday
- Night shift
Work Location: In person
Salary : $17