What are the responsibilities and job description for the Front Desk Supervisor position at Holiday Inn Express Orange Beach?
- Greet and assist Guest courteously and professionally.
- Manage incoming calls using phone systems, ensuring clear phone etiquette.
- Check the guest in and Check the guest out.
- Perform clerical duties including data entry and filing..
- Maintain an organized front desk area and ensure all supplies are stocked.
- Handle inquiries and provide information about services offered.
- Assist with administrative tasks as needed.
- Support team members with various tasks to ensure smooth office operations.
- Utilize computer literacy skills to manage electronic communications and documentation effectively.
- Bilingual candidates are encouraged to apply, as this will enhance communication with diverse clients.'
- Oversee the work of front desk agents, receptionists, and concierge, ensuring they adhere to hotel policies and procedures
- Train and mentor front desk staff, providing ongoing coaching and feedback to improve skills and knowledge.
- Address and resolve guest issues and complaints in a timely and efficient manner.
- Assist with handling reservations, managing room availability, and optimizing occupancy.
- Maintain a positive and welcoming atmosphere at the front desk, ensuring guests have a positive experience.
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Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Morning shift
- Night shift
Work Location: In person
Salary : $17
