What are the responsibilities and job description for the Front Desk Clerk position at Best Western Wapakoneta Inn?
Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest requests and complaints promptly and courteously
- Maintain a clean and organized front desk area
- Assist with reservations and cancellations
- Operate phone systems, including answering calls and taking messages
- Perform night audit duties as required
Skills:
- Excellent customer service skills
- Strong hospitality and guest service orientation
- Multilingual abilities are a plus
- Proficient in phone etiquette and handling guest inquiries
- Familiarity with front desk operations, including check-in/check-out procedures
- Knowledge of hotel services, amenities, and local attractions
- Ability to handle difficult situations with diplomacy and professionalism
- Bilingual skills (English/Spanish) preferred but not required
As a Front Desk Agent, you will be the first point of contact for our guests. Your exceptional customer service skills, attention to detail, and ability to multitask will contribute to creating a positive experience for our guests during their stay. If you are a friendly, professional individual with a passion for providing excellent guest service, we would love to hear from you.
Please note that this is not a remote position. The ability to work flexible hours, including evenings, weekends, and holidays is required.
To apply for this position, please submit your resume highlighting your relevant experience in the hospitality industry. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Type: Part-time
Pay: $12.00 - $12.50 per hour
Expected hours: 8 – 16 per week
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Nights as needed
- Night shift
- On call
- Weekends as needed
Ability to Commute:
- Wapakoneta, OH 45895 (Required)
Ability to Relocate:
- Wapakoneta, OH 45895: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13