What are the responsibilities and job description for the Assistant General Manager (AGM) position at Best Western?
The Assistant General manager is responsible for all aspects of operations at the hotel and provides support to the General Manager. Weekly Schedule Thursday-Monday Mid-Shift 12-8
Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations, and maximise full potential with a balanced focus on hotels mission, guests, employees and owners satisfaction.
ASST GENERAL MANAGER DUTIES AND RESPONSIBILITIES:
- Assist the General Manager in his day to day operations.
- Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures.
- Provides training to staff and HOD's
- Monitor the Guest feedback on Trip advisor, OTA's etc. and hotels GSTS and RSTS surveys.
- Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.
- Selects or assist in the selection of hotel staff and completes all new hire paper works.
- Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
- Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.,
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
- Ensures the objectives and goals of Best Western and property owners work together to achieve brand positioning and success.
- Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
- Assist GM in key property issues including capital projects, customer service and refurbishment.
- Performs daily, weekly and monthly property inspections.
- Ensures property, grounds, physical plant and work areas maintained to standard.
- Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
- Cover shifts is all departments as scheduled by the General Manager.
- Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
- Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
- Performs sudden audits on rooms and other operating areas.
- Provide effective leadership to hotel team members.
- Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
- Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
- Must be available 24/7 in case to respond to any guest or employee emergencies.
- All Other duties as assigned by the General Manager or Management.
Job Type: Full-time
Pay: $42,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel management: 2 years (Required)
- Hotel experience: 2 years (Required)
Work Location: In person
Salary : $42,000 - $45,000
