What are the responsibilities and job description for the Breakfast Attendant position at Best Western?
Job Title: Breakfast Attendant
Job Type: Variable, hourly
Supervisor: General Manager
About us
Bird Dog Hospitality is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to ? our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird ?Dogma?:
The Bird ?Dogma?
- We Put People First
- We Dependably Drive Results
- We Constantly Keep a Positive Attitude
- We Never Stop Improving, Ever
- We Relentlessly Solve Problems
Summary
Breakfast is the most important meal of the day!
The Breakfast Attendant functions as a 'service ambassador' for the hotel, by greeting and engaging each guest who enters the dining area and ensuring that their breakfast experience is welcoming, positive and satisfying, and executed well.
The Breakfast Attendant will set-up, prepare and re-stock the daily breakfast while maintaining the highest standards of guest experience, organization, cleanliness and safety.
Duties & Responsibilities
- Quickly learn daily menus, set-up, presentation, and preparation methods for hot and cold food items
- Perform opening activities each morning to ensure readiness and organization within assigned station
- Continuously observe the breakfast area to ensure food items, accompaniments and supplies are sufficiently stocked and are available for guests at all times
- Ensure that food is stored in proper containers and at proper storage and holding temperatures
- Maintain inventory of food, beverages and supplies to ensure proper pars for subsequent days
- Clear and clean seating area as needed
- Wash serving utensils and equipment after service and return to storage
- Greet, acknowledge and welcome each and every guest
- Engage each guest as unique individuals; Anticipate and listen attentively to their needs and requests
- Exercise effective, on-going communication; Relay any pertinent information to supervisor and/or fellow Breakfast Attendants
- Maintain work area, including counter tops, utensils, equipment, and refrigeration units in a clean and sanitary condition and in accordance with applicable laws, rules and regulations
- Maintain personal hygiene in compliance with applicable rules, regulations and laws
- Support other departments, as needed and perform other duties as assigned
Experience, Skills, and Education
- Prior experience in a busy, service-oriented operation; Previous food service experience preferred
- Extremely positive, outgoing and friendly demeanor
- Exceptional service orientation, with keen ability to consistently focus and deliver on guest needs
- Reliable and responsible character, with exceptional follow up and attention to detail
- Strong organizational skills, with ability to multi-task and effectively manage numerous priorities within a fast-paced environment
- Ability to lift 25 pounds unassisted and walk/stand for 6-8 hours
- Ability to perform physical activity to include lifting, bending, stooping, balancing, reaching and pushing
- Ability to work consecutive early morning shifts
**Please note that this job description is not an exclusive or exhaustive list of all functions that a Breakfast Attendant may be asked to perform.
