What are the responsibilities and job description for the Front Desk Associate Part Time position at Best Western?
```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring all necessary information is obtained and accurately recorded
- Answer phone calls and respond to guest inquiries, providing excellent customer service
- Assist guests with reservations, changes, and cancellations
- Handle guest complaints or concerns, escalating to management when necessary
- Process payments and maintain accurate records of transactions
- Provide information about hotel amenities, services, and local attractions
- Maintain a clean and organized front desk area
```Requirements```
- Previous experience in hotel management or front desk operations is preferred
- Excellent phone etiquette and strong communication skills
- Ability to provide exceptional customer service and handle difficult situations with professionalism
- Familiarity with hotel reservation systems and phone systems is a plus
- Ability to work flexible hours, including nights, weekends, and holidays
Please note that the above duties and requirements are not exhaustive. The responsibilities of a Front Desk Agent may vary depending on the specific needs of the hotel. Looking for part time weekends and availability for periodic weekday shifts.
Must be reliable and professional.
Job Type: Part-time
Pay: From $16.25 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Day shift
- Evening shift
- Every weekend
- Holidays
- Night shift
- Rotating weekends
Ability to Commute:
- Syracuse, NY 13202 (Required)
Work Location: In person
Salary : $16
