What are the responsibilities and job description for the Part-Time Front Desk/Client Service Rep position at Jobleads-US?
We are a full-service veterinary medical facility located in Washington, IL. Our professional and courteous staff seek to provide the best possible medical, surgical, and dental care for our highly-valued patients.
About the Role
The Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. The CSR manages practice reception, maintains veterinary medical records, accounts, cash processing, data entry, word processing, and mail services.
Responsibilities
- Provide excellent customer service to clients during every interaction.
- Manage practice reception, including visitor and telephone interactions.
- Maintain accurate and up-to-date veterinary medical records.
- Process cash, checks, charge card payments, and credit account payments.
- Perform data entry, word processing, and mail services as needed.
- Clean and maintain public areas, including the front desk, reception area, waiting area, office, public bathroom(s), and exam rooms.
- Back up computer systems on a regular basis, as directed.
- Oversee daily business postings and perform backup duties as needed.
- Answer incoming telephone calls with proper telephone etiquette.
- Handle emergency situations with care, patience, and adherence to established clinic policies and procedures.
Requirements
- Able to work weekends as required.
- Previous veterinary experience preferred.
- Dental insurance and retirement benefits or accounts offered.
- Flexible work schedules available.
- Access to an Employee Assistance Program.
