What are the responsibilities and job description for the Hotel Front Desk Clerk position at Best Western?
Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This role is essential in creating a welcoming atmosphere for our guests and ensuring their stay is enjoyable and hassle-free. The ideal candidate will possess strong customer service skills, attention to detail, and a passion for hospitality. As the first point of contact for guests, you will play a crucial role in representing our hotel and providing exceptional service.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle reservations, cancellations, and modifications with accuracy.
- Provide information about hotel services, local attractions, and amenities.
- Address guest inquiries and resolve any issues or complaints promptly.
- Maintain accurate records of guest information and transactions.
- Perform night audit duties as required to ensure financial accuracy.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a professional image.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Excellent phone etiquette to handle inquiries and reservations effectively.
- Knowledge of hospitality management principles is preferred.
- Experience in front desk operations within a hotel or resort setting is advantageous.
- Ability to manage guest relations with professionalism and courtesy.
- Strong organizational skills to handle multiple tasks efficiently.
- Proficiency in using hotel management software is a plus.
- A positive attitude, teamwork spirit, and willingness to learn are essential.
Join our team as a Hotel Front Desk Clerk where your contributions will directly enhance the guest experience!
Job Types: Full-time, Part-time
Pay: $9.00 - $9.60 per hour
Expected hours: 25 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $9 - $10
