What are the responsibilities and job description for the Night Audit/Front Desk Agent position at Best Western?
Overview
Night owl special! We are seeking a dedicated and friendly Front Desk Agent to join our team at a vibrant hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations.
- Operate phone systems to manage incoming calls and assist guests with reservations or information.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Process payments and maintain accurate records of transactions.
- Assist in managing the front desk area to ensure it is organized and presentable.
Skills
- Strong guest relations skills to foster positive interactions with guests.
- Excellent customer service abilities with a focus on creating memorable experiences.
- Familiarity with hotel management systems and front desk operations.
- Proficient in phone etiquette for effective communication with guests over the phone.
- Bilingual skills are a plus, enhancing communication with diverse clientele.
- Knowledge of hospitality industry standards and practices is beneficial.
- Ability to work well under pressure in a fast-paced environment while maintaining attention to detail.
Join us in providing outstanding service that makes every guest feel at home!
Job Type: Part-time
Pay: $15.50 - $16.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Every weekend
- Holidays
- Overnight shift
Ability to Commute:
- Keizer, OR 97303 (Required)
Ability to Relocate:
- Keizer, OR 97303: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $16
