What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Best Western?
```Job Summary```
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Hours 11pm-7am
```Responsibilities```
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with housekeeping and maintenance staff to ensure guest satisfaction
- Perform night audit duties as needed
```Skills```
To excel in this role, you should have the following skills:
- Strong front desk experience in a hotel or hospitality setting
- Proficiency in operating phone systems, computers, and other office equipment
- Exceptional guest service skills with the ability to anticipate needs and exceed expectations
- Knowledge of hotel operations, including reservations, check-in/check-out procedures, and guest relations
- Excellent communication skills, both verbal and written
- Ability to handle difficult situations with tact and diplomacy
- Multilingual abilities are a plus
If you are looking for an exciting opportunity to be part of a dynamic team in the hospitality industry, please apply now. We offer competitive pay, opportunities for career growth, and a supportive work environment.
Job Type: Full-time
Pay: $11.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
People with a criminal record are encouraged to apply
Ability to Relocate:
- Jonesville, NC 28642: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $15
