What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at The Hawthorne Inn & Conference Center?
Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring the smooth operation of our hotel during night shifts. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage various tasks efficiently while maintaining a welcoming atmosphere for our guests.
Responsibilities
- Greet and check-in guests upon arrival, ensuring a smooth and pleasant experience.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Manage reservations, cancellations, and modifications using hotel management software.
- Conduct night audits, balancing daily transactions and preparing reports for management review.
- Monitor security systems and ensure the safety of guests and property during night hours.
- Respond promptly to guest requests or complaints, resolving issues effectively to maintain high satisfaction levels.
- Maintain accurate records of guest interactions and transactions using phone systems and computer software.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
Experience
- Previous experience in front desk operations or guest services within the hospitality industry is preferred.
- Familiarity with hotel management software is advantageous.
- Strong communication skills; multilingual abilities are a plus to cater to diverse clientele.
- Excellent customer service skills with a friendly demeanor.
- Ability to work independently during night shifts while managing multiple tasks efficiently.
- Knowledge of night audit procedures is beneficial but not required; training will be provided.
Join our team and contribute to creating memorable experiences for our guests while enhancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
- Free parking
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Overnight shift
Work Location: In person
Salary : $12 - $13