Operations Specialist

Description

At Bestway USA, our passions and innovations come to life thanks to the people who work here. We value diversity and believe that different backgrounds, ideas, and perspectives help us spread happiness and create a culture of positivity. We embrace flexibility and many of our positions offer a hybrid work-from-home schedule. Bestway USA was selected as one of the top companies to work for in Arizona for 4 consecutive years, most recently in 2024! We generously start all employees with at least 20 days of paid time off annually and at least 14 paid holidays. We are a hard-working, casual, dog-friendly company (yes, your polite and playful pup is always welcome at our office!). We invest in our employees' - and their families - health; we believe this is part of your total compensation, so we strive to keep employee costs low and contribute thousands each year to every plan's premium. Our Core Values of Respect, Recognition, Accountability, Leadership, and Communication guide our decision making, how we engage with others, and how we lead our teams. 

 The Operations Specialist is responsible for all tasks to effectively deliver products to vendors for all North American orders (bulk or dropship), efficiently and with a high level of accuracy. This position encompasses a broad scope of responsibilities specific to Bestway’s vendor requirements, including inventory management, procurement, logistics, order processing and EDI. The Operations Specialist must interact daily with internal departments and external vendors to achieve revenue and profit goals. This position must evaluate and understand the dramatically unique requirements of every Bestway vendor and effectively communicate to all impacted departments what those requirements are to ensure on time shipping in compliance with the vendor’s requirements. 

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Order Processing – Efficient handling of inbound vendor orders from origination to hand off to the vendor at their point of ownership, including sending order confirmations, preparing pick tickets, routing (if applicable), preparing shipping documentation (packing lists/BOLs), invoicing, ASNs, and quoting and/or booking transportation for prepaid shipments
• Customer Service – Directly interface with customers, sales team, 3rd party representatives, warehouse staff, finance, and accounts payable to achieve a high level of customer satisfaction
• Purchasing – Creating purchase orders to vendors for purchasing all inventory coming to the Bestway Chandler warehouse to fulfill North American orders
• Import Tracking and Customs Oversight – Following Bestway’s Import Compliance Manual and Procedures, track all imports from factory to Bestway’s Chandler dock, including oversight and reconciliation of duty entry summaries and shipping documents to ensure customs laws are adhered to
• Inventory Management – Reporting of inventory availability to the Sales team regularly or upon request. Create new Items in ERP system as required
• Logistics – Obtain freight quotes and book outbound and inbound shipments using economical but reliable logistics carriers to ensure deliveries arrive on time
• Customer Portal Management – Maintain permissions to access all customer portals as required to obtain orders, upload inventory, send Advanced Ship Notifications (ASNs), upload invoices, shipping documents, etc. as required per the customer’s vendor manual
• Chargeback Disputes – Oversee chargebacks received from Bestway vendors and dispute where possible. Perform root cause analysis and implement process and procedure fixes if the chargeback is not disputable to ensure it does not reoccur
• EDI Setup and Management – Work with SPS Commerce (or other VANs as required) to onboard new EDI vendors, including setting up for billing, and testing all transaction types (i.e. purchase order, change order, inventory advice, ASN, invoice, remittance advice, adjustment, etc.)
• Purchasing – Creating purchase orders to vendors for purchasing all inventory coming to the Bestway Chandler warehouse to fulfill North American omrdersess with that vendor. Evaluate and advise Sr. VP of Operations and sales representative of any identified requirements that will result in additional costs. Document requirements in the Customer Master Record, set up pick ticket notes, templates, etc. to ensure Bestway will meet all vendor requirements. Communicate requirements to all affected Bestway departments to ensure on time shipping in compliance with the vendor’s needs
• Review Vendor Invoices – Receive invoices from vendors specific to operations and order processing (i.e. SPS, Expeditors, US Customs and Border Patrol, Commerce Hub, etc.) and review for accuracy, and code for accounts payable processing

Requirements

Competencies: 

• High attention to detail
• Ability to multitask effectively
• Understanding of logistics, procurement, shipping and receiving processes
• Understanding of Electronic Data Interchange (EDI) and some experience with a VAN or one or more trading partners
• Ability to understand and communicate vendor requirements to Bestway US departments that help execute on time shipping, shipping requirements, and invoice payments

Required Education and Experience:

• Bachelor’s degree preferred, or 5 or more years of equivalent experience
• Five years of experience in business operations functions related to this position

Bestway (USA) Inc. is proud to be an Equal Opportunity Employer. All employment decisions at Bestway will be based on merit, qualifications, and abilities. We do not discriminate upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Salary : $65,000 - $70,000