What are the responsibilities and job description for the Customer Service Representative position at bet365?
Who we are looking for:
Embark on an exciting journey as a Customer Service Representative, where your enthusiasm for delivering outstanding service will shine through every interaction. You'll be at the heart of our mission, using various channels to solve problems and elevate the customer experience in a fast-moving, customer-first environment.
What sets us apart is our commitment to nurturing your career. Our immersive training program is more than just an introduction—it’s designed to spark your growth and prepare you for an exciting career.
At bet365, we invest in your development; you’ll be welcomed into a supportive network of mentors and peers committed to your success. Together, we’ll challenge conventions and set new standards for customer service excellence. Join bet365 and step into a career that’s Never Ordinary.
Starting at $22.40 per hour, with an increase to $23.24 post-training, our benefits package includes Company funded healthcare, a 401(k) with Company match, 32 paid days' off annually, bonus, and more. This position is to be filled with a start date of February 24th.
Preferred Skills and Experience:
- Strong individual and team collaboration skills.
- Exceptional verbal and written communication abilities.
- Keen listening skills.
- A passion for delivering outstanding customer service.
- Eagerness to expand personal knowledge and skills.
- Meticulous attention to detail.
- Proficiency in multitasking within a fast-paced environment.
- Innovative problem-solving capabilities.
- Efficient typing, literacy, and numeracy skills.
- Maintain compliance with individual licensing requirements according to regulations.
Main Responsibilities:
- Ensuring a positive experience for our customers.
- Utilizing internal tools to investigate customer inquiries, coordinating with various departments, and escalating within the Customer Service team as needed.
- Communicating with customers via live chat, telephone, and email effectively and efficiently.
- Resolving customer requests and complaints in a timely and polite manner.
- Conducting internal tasks to improve customer perception of our platform.
- Demonstrating a thorough understanding of policies, procedures, and licensing requirements.
- Advocating for responsible gaming.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy - http://www.bet365careers.com/privacypolicy.pdf
Salary : $22 - $23
