What are the responsibilities and job description for the Lead Support, Service Management position at BetaNXT Inc?
Level: Lead Support, Service Management
About BetaNXT:
BetaNXT powers the future of connected wealth management infrastructure solutions, leveraging real-time data capabilities to enhance the wealth advisor experience. Combining industry expertise with the power of our proven Beta, Maxit, and Mediant businesses, we are focused on solving our customers’ most demanding integration challenges with flexible, efficient, connected solutions that anticipate their changing needs. Our comprehensive approach reduces enterprise cost, streamlines operations processes, increases advisor productivity, and enhances the investor experience. Together with BetaNXT, wealth management firms are transforming their platforms into differentiating assets that enable enterprise scale and stimulate commercial growth. For more information visit www.betanxt.com.
Skillset
• Experience in Incident management and monitoring infrastructural alerts (2 years to 4 years' experience)
• Basic knowledge on infrastructure (Windows and AIX)
• ITIL knowledge (Mandatory).
• Basic Understanding of cloud and Networking concepts
• Knowledge on ticketing tools like Service now or Remedy
Other Qualifications
• Interpersonal skills to interact with customers and team members.
• Excellent communication skills (Mandatory)
• Analytical and problem-solving skills.
Work Environment:
• Office environment (5 days a week) (No work from home)
• Require working in shifts (including holidays and weekends)
Good to have: Scripting knowledge, Cloud knowledge
