Director, Donor Relations

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Director of Donor Relations, Transformational Giving, plays a critical role in stewarding, recognizing, and engaging BILH’s most significant donors. This position develops and implements high-impact, customized stewardship strategies that deepen relationships with transformational gift donors and demonstrate the lasting impact of their philanthropy.

Working closely with Philanthropy leadership, frontline fundraisers, and institutional partners, the Director ensures that top donors receive personalized, meaningful engagement through bespoke stewardship reports, recognition opportunities, and exclusive experiences. The ideal candidate is a strategic thinker with exceptional relationship management skills and a deep understanding of donor-centered stewardship at the highest levels. (Hybrid)

Job Description:

1. Develop and implement donor recognition and engagement strategies for major and principal donors, collaborating with fundraisers and External Relations to create meaningful stewardship experiences.

2. Create and manage a strategic, donor-centric recognition program, including naming opportunities, promotional materials, and industry benchmarks to enhance stewardship and fundraising efforts.

3. Oversee the donor recognition signage process, managing design, fabrication, installation, and donor approvals in partnership with facilities and hospital leadership.

4. Develop and maintain a tracking system within our database to catalog donor signage, naming opportunities, and public recognition, ensuring accuracy and transparency for frontline teams.

5. Manage a comprehensive system across all BILH hospitals to prepare, send, and track leadership acknowledgments for selected gifts, ensuring they are meaningful and timely, while implementing metrics to measure effectiveness.

6. Develop and manage an endowment reporting program, aligning spending policies across BILH and collaborating with Finance and Operations to ensure transparency and compliance.

7. Create and execute personalized stewardship initiatives, including outreach and gestures to celebrate and deepen donor engagement.

8. Review proposals and gift agreements to ensure proper implementation, recognition, and alignment with best practices, partnering with Gift Administration and hospital leadership on major gifts.

9. Develop and implement policies and processes to ensure a strategic, donor-centered Donor Relations team, establishing best practices for stewardship and engagement at all giving levels.

10. Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews.

Competencies:

· Decision Making: Ability to make decisions that are guided by precedents, policies, and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

· Problem Solving: Ability to address problems that are highly varied, complex, and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.

· Independence of Action: Ability to set goals and priorities for functional area. May make recommendations for department policies, practices, and programs. Manager or Director provides broad guidance and overall direction.

· Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management, and external customers across functional areas.

· Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate, and persuade others.

· Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices, and policies with the ability to use them in complex varied situations.

· Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to BILH and across functional areas. Results have implications for the management and operations of multiple areas of the organization.

· Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Education: Bachelor's degree required. Master's degree preferred.

Licensure, Certification & Registration: None

Experience: 5-8 years related work experience required and 0-1 years supervisory/management experience required.

Skills, Knowledge & Abilities: Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled