Matching Grant Case Manager

Requisition # : req14978

Location: Grand Rapids, MI

Hours: Full-time (40 hours/week)

At Bethany Christian Services, we believe families provide the strongest foundation for care and connection. That's why we focus on strengthening and empowering families, always advocating for family-centered solutions to keep children safe. Our work began in 1944 with the care of a single child. Today, inspired by our faith, our aim is to demonstrate the love and compassion of Jesus in our services for children, youth, and families. Working at Bethany means joining a team of nearly 2,000 dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our mission and these shared values: we’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul.

The Matching Grant Case Manager will primarily be responsible for providing culturally, comprehensive case management services to refugees within the program. This individual is will also provide transportation for refugees within the clients first six months of arrival. The Matching Grant Case Manager will carry an assigned caseload as well as maintaining accurate and up-to-date documentation of all provided services in accordance with all agency expectations, licensing requirements, and contract terms.

For Team Lead Only - In addition to the responsibilities of the Matching Grant Case Manager position, the Matching Grant Case Manager, Team Lead role will be responsible for providing supervisory support and guidance to a team of case management and support staff within the program. This team lead will also conduct weekly supervision meetings with direct report staff to ensure adherence to the expected job responsibilities, provide feedback, and lend support where needed. The Team Lead will also facilitate trainings for case support and case manager staff related to case management services for client’s educational, therapeutic, and other programmatic needs.

This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

Essential Job Responsibilities

• Provide culturally, comprehensive case management services in accordance to the respective program handbook and the Office of Refugee Resettlement (ORR) Matching Grant Guidelines;
• Maintain a caseload in compliance with agency expectations, licensing requirements, and contract terms;
• Provide transportation to clients for but not limited to medical appointments, employment, and other external parties, as needed;
• Assist clients with finding available employment and identify barriers to employment to successfully overcome;
• Ensure the appropriate referrals are made for the clients related to work skills classes, English Language Learner (ELL), DHHS, and other agencies as needed;
• Provide bus training for new client arrivals;
• Complete and document all required reports, case notes, and case contacts in the appropriate database in accordance with the expected time frames and requirements;
• Attend weekly meetings with supervisor to consult on cases, and to review case plan and direction;
• Provide support to volunteers from sponsoring congregation’s and community groups by responding to questions and other relevant information;
• Stay abreast of community resources and refer families for support as needed;
• Maintain effective communication with community resources and individuals involved in providing service provisions to clients;
• Keep abreast of all agency, federal and state regulatory requirement s related to social services;
• Complete other duties as assigned.
  
  

Team Lead Additional Responsibilities

• Effectively supervisor, support, and guide a team of case management and support staff, to include the selection, hiring, performance evaluation, and training of each individual;
• Conduct weekly supervision meetings with direct support staff to ensure adherence to the expected job responsibilities, provide feedback, and lend support;
• Facilitate trainings for case support and case manager staff related to case management services for client’s educational, therapeutic, and other programmatic needs.
• Provide informal peer-to-peer mentorship to new case managers to include but not limited to providing encouragement, while also promoting positivity, accountability, and modeling professional demeanor;
• Facilitate employee performance evaluations, and manage time sheets;
• Provide coverage support for case managers within the program, as needed;
• Complete other duties as assigned.
  
  

Qualifications

• Bachelor’s degree in Human Services, Social Work or related field of study from an accredited college;
• For Team Lead role only - At least one (1) year of experience supervising individuals or teams;
• At least one (1) year of prior case management experience in child and family services;
• Multi-lingual: English, Kinyarwanda, and/or Swahili or other related language needs;
• Demonstrated ability to service a difference group of clients, to include refugees;
• Excellent verbal and written communication skills;
• Demonstrated clinical, therapeutic, and crisis intervention skills;
• Demonstrated ability with providing compassionate customer service;
• Must have an ability to make mature and stable judgment as well as sensitivity to various cultures and the unique history of refugees;
• Knowledge of state, community and agency resources;
• Must be highly organized and able to meet time sensitive deadlines;
• Must be a team player and work collaboratively with others;
• Ability to work independently and exercise a high level of confidentiality;
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office suite;
• Must be 21 years old with a valid driver’s license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.