What are the responsibilities and job description for the Tickets and Guest Experience Coordinator position at Bethesda Big Train?
Job title: Tickets and Guest Experience Coordinator; Reports to the Director of Operations
Location: Hybrid, May; In-person, June and July; Shirley Povich Field, 10600 Westlake Dr, Rockville, MD
Duration: May 1 to July 31, 2025
Compensation: $3,500
Job Summary: Big Train is seeking a highly organized, customer-focused individual to serve as our Tickets and Guest Experience Coordinator for the 2025 season. This role is responsible for managing the marketing, sales, and logistics of tickets for single games, season ticket holders, and flex ticket packs. The Coordinator will utilize the VBO digital ticketing system to ensure smooth ticket transactions, resolve issues, and create an exceptional experience for fans. The position also involves guest experiences to ensure a seamless and enjoyable time for all attendees at Bethesda Big Train Summer College Baseball games.
Key Responsibilities:
-Oversee the sale and distribution of single-game tickets, season ticket packages, and flex ticket packs for the 2025 season.
-Utilize and manage the VBO digital ticketing system to track ticket sales, customer data, and attendance.
-Adjust and manage pricing for both pre-game and game day ticket sales as needed.
-Process ticket refunds and exchanges in accordance with organizational policies.
-Handle customer inquiries, resolve ticketing issues, and assist with seat preferences or other concerns.
-Ensure emails are sent to ticket holders before games with game day logistics and after games to collect fan experience feedback and promote upcoming games.
-Ensure a positive experience for all guests and address any concerns or issues during game days.
-Assist with seating assignments for ticket holders, ensuring a smooth and enjoyable experience for all fans.
-Collaborate with staff, interns, and volunteers to promote a welcoming atmosphere for all attendees.
-Assist in creating promotional campaigns and materials to increase ticket sales and fan engagement.
-Track ticket sales performance, guest satisfaction, and operational efficiency, providing reports as needed.
-Perform tasks assigned by the Director of Operations.
Qualifications:
-Strong organizational and multitasking skills.
-Excellent communication and customer service skills.
-Ability to work under pressure and handle multiple tasks simultaneously.
-Team player with a positive attitude and a passion for baseball.
Education:
High school diploma or equivalent.
Physical requirements:
Ability to stand and walk for extended periods, lift and carry up to 25 lbs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
