What are the responsibilities and job description for the Automotive Service Advisor position at Bethlehem Ford?
Koch Bethlehem Ford is currently seeking an experienced Automotive Service Advisor to help support our growing business. Service Advisors are responsible for selling, identifying and documenting maintenance and repair services for customers. We are a very busy dealership and need people who enjoy a fast-paced environment. Responsibilities include verifying warranty and service contract coverage, developing estimates, and writing repair orders while maintaining customer rapport and accurate records.
Job Description
- Meet with customers upon arrival, perform vehicle “walk around”; work with customer and technician to identify required maintenance
- Provide price and time quotes for requested services, advise customers on necessary/suggested services.
- Calculate the cost of replacement parts, estimates cost of mechanical, electrical, or other repairs
- Write repair orders with itemized lines for each service (Cause Correction and Concern)
- Contact warranty companies to obtain approval/ coverage for repairs
- Present technician findings to customers; sell additional services and repairs to customers.
- Consult with customers throughout their service event, provide status updates to customer.
- Review completed repair orders with customers, advise of manufacturers’ survey and assure all customer concerns are addressed.
- Provide customer with final invoice and collect payment
- Provide concierge support for all owner inquiries, whether phone or in person
- Maintain Customer Satisfaction scores at or above designated standards.
- Meet dealership’s standards for repair/order production.
- Schedule appointments with customers
Our ideal candidate will have a proven track record for outstanding customer service, commission-based sales and professionalism. Our Automotive Service Advisors are responsible for recommending and answering questions pertaining to service, completing repair orders and ensuring that the customer is 100% satisfied with the service delivered.
Service Advisor : 1 year (Preferred)
Koch Automotive Group is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $50,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
Work Days:
- Rotating weekends
Experience:
- servicer writer: 1 year (Preferred)
Ability to Commute:
- Bethlehem, PA 18018 (Required)
Ability to Relocate:
- Bethlehem, PA 18018: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $80,000
