What are the responsibilities and job description for the Digital Channel Specialist I position at Bethpage Federal Credit Union?
FourLeaf Federal Credit Union has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business and they were all created with a unique cultural foundation.
The expected salary range for the position is $31.16 - $43.63 per hour
Responsibilities Include:
Member Experience Optimization: Analyze member interactions across digital platforms to identify improvement areas and implement solutions that enhance usability and accessibility. Works closely with business partners to identify and maximize opportunities for improvements in digital products, services and business processes in a multi-channel environment.
Tracking and Utilizing Member Feedback: Gather and track member feedback across all digital channels to understand member needs, satisfaction levels and areas for improvement. Use member feedback to drive enhancements in digital channels. Maintains knowledge of internal and external resources to mitigate disruption of services to members, employees and system-wide issues.
Digital Engagement: Create and maintain inventory of clickable online banking demos, utilizing the vendor’s platform. Implement digital strategies to improve digital engagement and optimize digital experiences. Collaborate with other departments to promote digital experience. Become the subject matter expert in all channels for features and functionality impacting member experience.
Dashboards: Become the subject matter expert in department dashboards. Monitor these on a regular basis to identify any irregularities and escalate as needed. Identify and implement any new metrics that should be included in the dashboards. Work closely with internal teams for data integration and optimization.
Data Analysis Skills: Proven analytical skills, ensuring accuracy in data interpretation and reporting. Strong attention to detail and proficiency in data analysis. Ability to communicate effectively.
Computer Skills: Microsoft Office
Experience
Required- 3 - 5 years: 3 to 5 years’ experience in product and/or channel management at a credit union or other financial institution, or within a retail environment.
Education
Required- Bachelors or better
Licenses & Certifications
Preferred- Google Data Analytics
Skills
Required- Presentation
- Project Management
- Analytical
- Communication Verbal
- Communication Written
Behaviors
Required- Functional Expert: Considered a thought leader on a subject
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Self-Starter: Inspired to perform without outside help
Salary : $31 - $44
