What are the responsibilities and job description for the Information Technology Business Analyst position at BETSOL?
Company Description
BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 80% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities. Learn more at betsol.com
Job Description
We're seeking an experienced Business Analyst specializing in IT Asset Management to join our team for an exciting new project. This role will be instrumental in the discovery phase of implementing a new asset management system.
Key Responsibilities
Location: United States (Remote with occasional travel to Scottsdale AZ/Hartford CT)
What We Offer
BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 80% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities. Learn more at betsol.com
Job Description
We're seeking an experienced Business Analyst specializing in IT Asset Management to join our team for an exciting new project. This role will be instrumental in the discovery phase of implementing a new asset management system.
Key Responsibilities
- Conduct comprehensive stakeholder interviews and workshops to gather and document asset management requirements
- Map existing asset management processes and create detailed process flow diagrams
- Document pain points and challenges in the current asset management workflow
- Create stakeholder interview templates for requirements gathering
- Define and document reporting requirements for asset management
- Compile findings into comprehensive requirements documentation
- Document technical and integration requirements in collaboration with the Solution Architect
- Develop and document KPI measurement frameworks
- Assist in the development of a phased implementation plan
- Support communication and collaboration with the client
- MUST be ok with a 3-month contract with possibility of month-to-month extention
- 3 years of business analysis experience, with at least 1 year focused on asset management processes
- Strong understanding of IT asset management best practices and processes
- Experience with ServiceNow platform or similar ITSM/ITAM tools
- Proficiency in process mapping and documentation tools (Draw.io, Microsoft Visio, Miro)
- Experience in requirements gathering methodologies (JAD, Use Case Analysis)
- Strong communication and stakeholder management skills
- Experience conducting workshops and interviews with various levels of stakeholders
- BA/BS degree in Computer Science, Information Systems, or related field
- ServiceNow certifications
- Knowledge of CMDB configurations and asset discovery processes
- Experience with NIST, ISO 27001, or similar frameworks
- Knowledge of integration points between asset management systems and procurement platforms
Location: United States (Remote with occasional travel to Scottsdale AZ/Hartford CT)
What We Offer
- Competitive compensation
- Opportunity to work with Fortune 500 clients
- Collaborative and innovative work environment
- Opportunity for project extension