What are the responsibilities and job description for the Automotive Service Advisor position at Better Baker Ford of Ludington?
Automotive Service Advisor to lead our Oil Change and Express Team to new heights! If you're a motivated individual with a passion for automobiles, exceptional leadership skills, and a knack for providing top-notch customer service, then we want YOU on our team!
What the right candidate brings to the table:
- Hardworking individuals with a passion for automotive excellence
- Coachable team players ready to learn and lead
- Integrity-driven professionals committed to delivering top-notch service
- Customer-first mindset to ensure exceptional satisfaction
Job Responsibilities:
- Be the primary customer contact, from the point of initial greeting to delivery of the serviced vehicle.
- Learn your product to be a credible resource for your customers.
- Thoroughly assess customer needs and present the appropriate services.
- Champion the multi-point inspection process and review results with every customer.
- Organize and present estimates that make customers want to invest in their vehicles.
- Manage your book of business making sure vehicles get through the shop on schedule.
- Ensure customers stay informed with up-to-date progress and changes in status.
- Insist on keeping your paperwork organized and current.
- Understand and stay compliant with the manufacturer warranty and policy & procedures.
Skills & Qualifications:
- 2 years of experience as a Service Advisor, OE Dealership experience is preferred.
- Experience with the CDK dealer management system is a bonus.
- A current valid driver’s license and insurability rating is required.
- High School Diploma or equivalent; College experience is a plus.
Benefits Include:
- Health, dental, life and vision insurance
- 401(k)
- Paid Time-Off
- Employee discount program
Job Type: Full-time
Pay: $50,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Days:
- Monday to Friday
Ability to Commute:
- Ludington, MI 49431 (Required)
Ability to Relocate:
- Ludington, MI 49431: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $75,000