What are the responsibilities and job description for the Automotive Service Advisor position at Preferred Automotive Group LLC?
About Company:
Building a Legacy
Since we opened our first dealership, we've steadily grown to one of the region's premier dealership groups, regardless of brand! Over the past few years, we've continued to build our loyal customer base, which speaks to how enthusiastic we are for the future! Here at Preferred Automotive Dealerships, we believe our employees are the fuel that drives our business, so we treat each person like a valuable part of the team.
If you share in our beliefs, please take a look at our open position on the Careers page and apply today!
Partners With Our Community
At Preferred Automotive Dealerships, we strive to be much more than a business. We are partners with our community and as an employee, you will get a chance to give back as well. We partner with many local organizations, charities and events with the goal of supporting our local community and the less fortunate. We participate in 70x7 Life Recovery, The American Red Cross, West Michigan Coast Guard Festival, Drive 4 UR School, Grand Haven Artwalk, Grand Haven Christian Schools, Helen DeVos Children's Hospital of Spectrum Health, Mayo Clinic, Mercy Health Partners, Muskegon Christian, The National Kidney Foundation, Pound Buddies and many more!
About the Role:
As an Automotive Service Advisor, you will play a crucial role in ensuring customer satisfaction and loyalty by acting as the primary point of contact between customers and the service department. Your main responsibility will be to assess customer needs, provide accurate estimates, and facilitate effective communication regarding vehicle repairs and maintenance. You will also be responsible for managing service appointments, coordinating with technicians, and ensuring timely completion of services. By providing exceptional customer service and expert advice, you will help customers make informed decisions about their vehicle maintenance and repairs. Ultimately, your efforts will contribute to the overall success and reputation of our automotive service operations.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in automotive service or customer service roles.
- Strong communication and interpersonal skills.
Preferred Qualifications:
Experience with automotive repair software and systems.
- Knowledge of automotive systems and repair processes.
Responsibilities:
- Greet customers and assess their automotive service needs.
- Provide detailed explanations of services and repairs to customers.
- Prepare and present accurate service estimates and invoices.
- Coordinate with technicians to ensure timely and efficient service delivery.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
Skills:
The required skills of strong communication and interpersonal abilities will be utilized daily as you interact with customers, ensuring they feel valued and understood. Your experience in customer service will help you effectively manage customer expectations and resolve any issues that may arise. Preferred skills, such as knowledge of automotive systems, will enable you to provide informed recommendations and explanations to customers regarding their vehicle needs. Proficiency in automotive repair software will streamline your workflow, allowing for efficient appointment scheduling and service tracking. Overall, a combination of these skills will enhance your ability to deliver exceptional service and contribute to a positive customer experience.
