What are the responsibilities and job description for the Automotive Service Writer/Advisor position at SULLIVAN AUTO CLINIC INC?
Overview
We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional service and support while facilitating their automotive needs. Your expertise in vehicle maintenance and repair will help ensure customer satisfaction and loyalty.
Responsibilities
- Greet customers promptly and professionally, assessing their automotive service needs.
- Provide detailed explanations of services required, including oil changes, tire services, shocks and struts replacements, and other vehicle maintenance tasks.
- Utilize mechanical knowledge to accurately estimate repair costs and timelines.
- Manage the service process from start to finish, ensuring timely completion of all services.
- Collaborate with mechanics to communicate customer concerns and service recommendations effectively.
- Maintain accurate records of customer interactions, services performed, and follow-up actions needed.
- Promote additional services based on customer needs and preferences to enhance sales opportunities.
- Ensure a clean and organized service area that reflects professionalism.
Skills
- Strong mechanical knowledge with experience in auto service management.
- Proficiency in oil change procedures, tire service, shocks and struts repairs, and brake systems.
- Excellent communication skills with a focus on customer service.
- Ability to perform auto estimating accurately to provide customers with clear information regarding their vehicle's needs.
- Sales skills to effectively promote additional services while maintaining customer trust.
- A proactive approach to problem-solving with attention to detail.
Join our team as an Automotive Service Advisor where your expertise will make a significant impact on our customers' experiences!
Job Type: Full-time
Pay: $48,000.00 - $58,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
Work Location: In person
Salary : $48,000 - $58,000