What are the responsibilities and job description for the Automotive Service Advisor position at Manistee Tire Service?
Overview
We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our dynamic team. In this role, you will serve as the primary point of contact for customers seeking automotive services, ensuring they receive exceptional service and expert guidance throughout their vehicle maintenance and repair journey. Your expertise in automotive diagnostics and repair will be crucial in building trust with customers and facilitating effective communication between them and our service technicians.
Duties
- Greet customers promptly and professionally, assessing their automotive needs.
- Provide detailed explanations of services required, including oil changes, brake repairs, and other maintenance tasks.
- Utilize your knowledge of automotive sales and diagnostics to recommend appropriate services based on customer concerns.
- Collaborate with service technicians to ensure accurate auto estimating and timely completion of repairs.
- Maintain clear communication with customers regarding the status of their vehicles throughout the service process.
- Document all customer interactions and service recommendations in the system accurately.
Requirements
- Proven experience in an automotive service advisor role or similar position.
- Excellent communication skills with the ability to convey technical information to customers clearly.
- Proficiency in using automotive diagnostic tools and software for accurate assessments.
- Ability to work collaboratively with service technicians while managing multiple customer inquiries effectively.
- A passion for the automotive industry, with a commitment to providing outstanding customer service.
- Previous experience in automotive tire sales or a background in automotive repair is mandatory.
Join our team as an Automotive Service Advisor where your expertise will contribute to delivering high-quality service and enhancing customer satisfaction!
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- No weekends
Experience:
- Automotive service: 3 years (Required)
Ability to Commute:
- Manistee, MI 49660 (Required)
Ability to Relocate:
- Manistee, MI 49660: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000 - $50,000