What are the responsibilities and job description for the Universal Banker position at Better Banks?
We are seeking a detail-oriented and customer-focused individual to join our team as a Universal Banker. The ideal candidate will have a passion for providing exceptional customer service and the ability to use good judgement.
DUTIES & RESPONSIBILITIES
- Demonstrates knowledge and understanding of the new accounts system database by opening, maintaining, and closing customer accounts
- Provides high level customer service in person and via telephone to assist customers with account inquiries and/or concerns
- Builds trust with current and potential customers to understand their product/service needs, and provides solutions that will benefit them
- Educates customers on Identity Fraud
- Performs Teller responsibilities in accordance with the Teller job description
- Actively reinforces and contributes towards the Bank’s ALWAYS value system
- Promotes a team environment
- Performs other duties as assigned by management
EDUCATION/WORK EXPERIENCE REQUIREMENTS
High school diploma or GED equivalent; minimum 1 year retail customer service experience required; banking experience is preferred
MENTAL & PHYSICAL REQUIREMENTS
Ability to sit and stand for extended periods of time, ability to bend, squat, and kneel on occasion, ability to lift 30 lbs. consistently, have the ability to prioritize, analyze and resolve problems, and possess strong time management and organizational skills.
COMPETENCIES
Basic computer skills required, math aptitude, strong written and oral presentation skills, attention to detail, problem solving skills, and the ability to handle high pressure situations while maintaining composure.
We are seeking individuals with a strong focus on customer service to become part of our exceptional team located in North Knoxville, Peoria, IL.
Job Type: Full-time
Pay: From $16.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Dependent care reimbursement
- Disability insurance
- Employee assistance program
- Employee stock ownership plan
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Profit sharing
- Referral program
- Retirement plan
- Vision insurance
Physical Setting:
- Office
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Cash handling: 1 year (Preferred)
- Customer service: 2 years (Required)
Work Location: In person
Salary : $17
