Software Development Support Engineer

About Us

At Better Being we empower and inspire individuals to feel better and live healthier lives by providing the most trustworthy, pure, and innovative natural wellness solutions. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow and do your best work, Better Being is the right place for you. Come build with us and be part of an award-winning company that’s helping create meaningful and lasting change in the healthcare industry.

Job Summary

Better Being is looking for a Software Development Support Engineer to support the following areas: Computer Software troubleshooting & problem solving, customer support, technical documentation, collaboration, system monitoring, and developing automation scripts.

Essential Functions

• Diagnosing and resolving technical issues, escalating complex problems to development teams, and conducting root cause analysis for recurring issues.
• Providing timely and effective solutions to customer inquiries, maintaining clear communication, and ensuring customer satisfaction.
• Creating and maintaining knowledge base articles, user guides, and technical documentation for software applications.
• Working closely with development, management, and IT teams to improve software quality and address user needs.
• Monitoring system performance, identifying potential issues, and implementing preventative measures.
• Creating scripts to automate system verification, software testing, or other tasks to enhance support efficiency.

Additional Responsibilities

• Support of and involvement in company, department, and/or safety policies, procedures, programs, and activities. Maintenance of a clean and orderly work area

Job Qualifications

• Associate of Applied Science (AAS), Science (AS), Technical Studies (ATS), Technical Arts (ATA), Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Years of Experience: 2-4 years of experience.
• Technical Skills: Strong troubleshooting and problem-solving skills, understanding of software development lifecycle (SDLC), proficiency in at least one programming language preferred but not required, knowledge of database technologies (e.g., SQL) and API integrations, experience with debugging tools and system monitoring software, familiarity with ticketing systems (e.g., Jira, Zendesk), knowledge of cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes) can be a plus.
• Soft Skills: Excellent communication (verbal and written) and interpersonal skills, strong analytical and critical thinking abilities, customer-centric mindset with a focus on service excellence, ability to work independently and manage multiple priorities.

Physical Requirements

• While performing the duties of this job, the employee is frequently required to sit; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear and occasionally stand or walk.
• The employee may exert up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.
• Specific vision abilities required by this job include near acuity, far acuity, depth perception, accommodation, color vision, and field of vision.

Our Benefits

Join our team and enjoy a comprehensive package of competitive benefits and perks designed to support your well-being and professional growth. Our offerings include:

• Access to our Employee Health Clinic for your medical needs.
• Comprehensive Medical, Dental, and Vision Insurance coverage.
• Participation in our Family First Program, emphasizing work-life balance.
• 401(K) plan with generous employer match to help you plan for the future.
• Educational Reimbursement opportunities to support your continued learning and development.
• Wellness Incentives to promote a healthy lifestyle.
• Substantial product discounts, because we value our team members as customers too.
• Generous Paid Time Off and Paid Holidays, ensuring you have time to rest and recharge.

For more information, check out our website Better Being Careers and join us in experiencing a workplace where your well-being and success are our top priorities.

This description is not intended to be an exhaustive list of responsibilities and qualifications. The position, duties, and qualifications are subject to change at any time.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.