What are the responsibilities and job description for the Customer Care Coordinator position at Better Business Bureau?
Job Title: Customer Care Coordinator
Wage Range: Starting at $21/hr.
Are you ready to dive into a meaningful role at a mission-driven organization? Better Business Bureau is seeking a Customer Care Coordinator to ensure accurate data and deliver exceptional customer service to the public!
Is This the Job for You?
- Do you crave meaningful work in a mission-based organization?
- Are your conversational communication skills off the charts?
- Do you thrive in juggling multiple tasks with ease?
- Does chatting with the public over the phone excite you?
- Are you passionate about delivering top-notch customer service?
- Are you eager to kickstart your career in the non-profit sector?
- Can you adapt to any situation that comes your way?
As a Customer Care Coordinator, You'll:
- Answer public phone lines, providing valuable information and assistance.
- Engage with Live Chat requests and direct them to the appropriate teams.
- Respond promptly to postal mail, emails, and voicemail inquiries.
- Process database reports to ensure accurate business records.
- Participate in department meetings and seize cross-training opportunities.
- Offer backup support across various team segments, including Data Quality and Complaint Resolutions.
- Dive into exciting special projects and duties as assigned.
Why Join Us?
- Make a real difference in people's lives through meaningful work.
- Utilize your exceptional conversational skills to provide top-level customer service.
- Enjoy a dynamic work environment where no day is the same.
- Grow your career in the non-profit industry with opportunities for advancement.
- Join a supportive team that values adaptability and collaboration.
What we’re looking for
- High School Diploma or bachelor’s degree in related field
- Minimum 1 year in Customer Service - related position
- Positive attitude and high degree of professionalism
- Ability to effectively communicate with a diversified population.
- Intermediate computer proficiency, including familiarity with Microsoft 365 products.
In case you were wondering
If you are looking for an organization with a progressive culture, a position that will challenge you, a team you can laugh with then this is the opportunity for you! We pride ourselves on providing a coaching culture for our team members and we are invested in their professional development. Most importantly, you will be joining a team that embodies our five values: Trust, Respect, Integrity, Teamwork and Excellence!
Benefits:
- Medical, Dental, and Vision Insurance Plans
- 100% employer-paid life insurance
- Optional insurance plans (short-and long-term disability, additional life, accident, etc.)
- Paid Time Off (PTO) available after first day
- Paid holidays, plus your birthday off with pay
- Safe Harbor (immediate vesting) 401(k) plan with up to 6% company match
- Flexible work schedule to include hybrid work environment with the ability to work from home as well as in our Meridian office as needed.
At BBB, we embrace diversity and strive to create an inclusive environment that allows all team members to thrive. We foster a culture in which our differences are celebrated; our differences are what makes us a Better Business! We are proud to be an Equal Employment Opportunity. We will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated.
Ready to join the team and show off your skills? Please apply now to join BBB's team, and let's create workplace magic together!
Salary : $21
