What are the responsibilities and job description for the VP, Provider Operations position at Better-Health-Group?
Overview:
What’s Your Why?
Why Join Our Team: At Better Health Group, it’s our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day! They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients. We don’t just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group.
Responsibilities:
Responsibilities include and are not limited to:
Position Requirements/Skills:
Physical Functions:
Key Attributes/ Skills:
Local candidate highly preferred. Hybrid work schedule (In office/Remote). If remote, travel will be required, specifically to Tampa, FL.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Range: USD $0.00 - USD $0.00 /Yr.
Our mission is Better Health. Our passion is helping others.
What’s Your Why?
Are you looking for a career opportunity that will help you grow personally and professionally?- Do you have a passion for helping others achieve Better Health?
- Are you ready to join a growing team that shares your mission?
Why Join Our Team: At Better Health Group, it’s our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day! They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients. We don’t just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group.
Position Objective:
The VP, Provider Operations is an executive-level role responsible for strategically overseeing and managing the affiliate provider network performance and related operational activities across Better Health Group, with a strong focus on implementing and optimizing value-based care models. The incumbent ensures the effective functioning of provider relations and operational performance across all BHG markets and products. This leader will work closely with the executive leadership team, collaborate with cross-functional departments, and lead a team of regional provider account management structures to deliver high-quality, consistent healthcare services aligned with value-based care outcomes.
Responsibilities include and are not limited to:
- Serves as the executive point of contact for affiliate providers, establishing and maintaining strong partnerships through regular communication, support, and effective resolution of escalated issues.
- Champions initiatives to improve provider satisfaction and loyalty across all regions.
- Leads the onboarding process for affiliate physicians, by partnering with the business development team to ensure a seamless and efficient experience that upholds Better Health Group standards.
- Identifies opportunities to optimize and streamline credentialing and onboarding procedures for consistency and scalability.
- Owns affiliate provider performance outcomes; monitors adherence to standards; and addresses any service quality issues proactively, ensuring compliance with healthcare regulations and industry standards.
- Utilizes advanced analytics to monitor network performance, identifies trends, and implements improvements in provider engagement, satisfaction, and operational efficiency.
- Regularly assesses key performance metrics to drive continuous improvement across provider operations.
- Builds, mentors, and leads a high-performing provider operations team across multiple regions focused on best-in-class account management framework
- Establishes clear goals, provides strategic direction, and fosters a culture of collaboration, accountability, and excellence within the team.
- Works closely with senior leadership across departments, including Growth, Finance, Quality, and Compliance to ensure Provider Operations aligns with broader Better Health Group objectives.
- Partners with internal stakeholders to develop initiatives that enhance provider experiences and optimize service delivery.
Position Requirements/Skills:
- Bachelor’s Degree in Healthcare Administration, Business Management, or a related field required; Master's Degree preferred
- Minimum of ten (10) years of experience in healthcare provider operations, network management, or a similar role, with a proven track record in executive leadership
- Minimum of five (5) years of experience leading and coaching a team is required
- Demonstrated experience in progressively more senior leadership roles with value-based models, managed care organizations, large organized physician groups, and/or integrated delivery systems
- Strong understanding of healthcare regulations, reimbursement models, and compliance standards, with experience in MSO or similar healthcare organizations
- Proficient in leveraging data and analytics to monitor provider performance, track quality measures, and inform strategic decision-making
- Project management skills with a strong ability to lead a project team to assess, design, test, and/or implement new systems, policies, or standards is required
- Demonstrated ability to establish and maintain strong relationships with healthcare providers and internal stakeholders
- Exceptional written, verbal, and presentation skills, with a focus on executive communication, negotiation, and building relationships
- Familiarity with learning management systems and technology solutions for provider education and support
- Process improvement knowledge and abilities with strong demonstrated expertise and experience with business process improvement cycle
- Able to solve complex problems and recommend organizational solutions
- Able to influence and utilize interpersonal skills with key stakeholders is required
- Must be comfortable communicating with multiple levels within the organization, providers, and healthplans
- Must be results-oriented with a focus on quality execution and delivery
- Demonstrated resourcefulness, initiative, and results-oriented capabilities
- Able to work independently with minimal supervision
- Strong critical thinking and problem-solving skills
- Able to work in a shifting and fast-paced environment
- Able to work cross-functionally with multiple teams
- Able to handle data with confidentiality
- Must have excellent organizational, time-management, and multi-tasking skills with strong attention to detail
Physical Functions:
- Physical ability to sit, stand and move freely about the office
- Must be able to remain in a stationary position up to or exceeding 50%
- Ability to stand, walk and sit for long periods of time
- Ability to bend, stoop, kneel, squat, twist, reach, and pull
- Constantly operates a computer and other office productivity machinery, such as copy machine, and computer printer
Key Attributes/ Skills:
- Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
- An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
- Is able to work within the Better Health environment by facing tasks and challenges with energy and passion
- Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
Local candidate highly preferred. Hybrid work schedule (In office/Remote). If remote, travel will be required, specifically to Tampa, FL.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
