Director of Community Voice & Engagement

About BHT

Better Health Together (BHT) has been leveraging experience, knowledge, and resources to coordinate action and address local and regional health inequities across Ferry, Stevens, Pend Oreille, Spokane, Lincoln and Adams counties and the Reservations of the Kalispel Tribe of Indians, the Spokane Tribe of Indians, and the Confederated Tribes of the Colville reservation since 2014.

About the Community Care Hub

BHT is now working across health care and social service delivery systems to create a coordinated Community Care Hub (CCH) so that all members of our community have access to the resources they need to thrive and be healthy. We were founded on the principle that when we step back and let the local community lead, we find the most equitable and sustainable solutions to some of our most complex problems. 

About the Position

The Director of Community Voice and Engagement at Better Health Together (BHT) fosters authentic collaboration, ensuring that communities lead and shape our initiatives. This role drives a shift toward equitable power-sharing and community-centered governance through strategic engagement, data-informed insights, and an intentional equity lens.

Focused on strengthening regional capacity, the Director amplifies community voice by prioritizing feedback from the community-based workforce and conducting regular needs assessments. Partners include organizations and stakeholders within the Social Care Network and the broader BHT region. Grounded in the belief that community leadership is key to sustainable solutions, the Director ensures that community perspectives directly inform program development and decision-making.

This is a unique opportunity to advance meaningful community engagement, shape governance structures, and drive lasting improvements in regional health and workforce capacity.

Essential Job Functions

Effective Strategic Community Engagement:

·      Lead and support BHT’s community engagement efforts, fostering authentic, long-term relationships with diverse communities.

·      Develop and implement inclusive strategies to amplify community voice, particularly within the Community Voices Council, Community Health Worker Network of Eastern Washington, Tribal Partners Collaborative, and other Community Care Hub initiatives.

·      Strengthen partnerships to ensure representation of communities facing the greatest health disparities.

·      Oversee the Community Care Hub (CCH) Landscape Assessment to identify regional health needs, service gaps, and barriers to addressing social drivers of health.

·      Incorporate feedback from community-based workers (CBWs), community-based organizations (CBOs), and residents to validate findings and shape responsive strategies.

Community Buy-In:

·      Develop outreach strategies to increase community awareness and involvement.

·      Engage community members through regular forums, surveys, and informational campaigns within the Community Voices Council, Tribal Partners Collaborative, Community Health Workers of Eastern WA, and Partners Advisory Council.

·      Track and measure success through increased participation and attendance, reporting quarterly on engagement impact.

Community Governance:

·      Direct and support Community Voices Councils (CVC), Community Health Workers (CHW) of Eastern WA, and the Tribal Partners Collaborative (TPC) in collaboration with BHT Program Managers.

·      Strengthen a community governance structure that includes diverse representatives, prioritizing Medicaid-enrolled individuals and those experiencing health disparities.

·      Utilize Landscape Assessment findings to shape community priorities, improve regional health outcomes, and advocate for preventive care.

·      Continuously gather and incorporate community feedback into program development and implementation.

·      Track and document program changes based on community recommendations, measuring satisfaction rates and the number of implemented recommendations.

·      Align community governance efforts with Board governance in partnership with the Executive Team.

Community-Based Workforce:

·      Elevate the voices of community-based workers and social care providers in BHT’s governance and decision-making.

·      Facilitate regular forums and feedback sessions to gather workforce insights and concerns.

·      Develop training and support for community-based workforce initiatives.

·      Implement workforce-driven improvements, tracking consultation frequency and adoption rates.

·      Establish structured engagement with CHW of Eastern WA to inform workforce development, training needs, and initiatives addressing health disparities.

·      Maintain consistent meetings with Community Health Workers to provide insights on regional health trends.

Data-Informed Community Engagement and Decision-Making

·      Leverage BHT’s data systems to assess community needs, guide program improvements, and track impact.

·      Share findings with community groups to gather insights and refine services.

·      Conduct biennial Landscape Assessments with annual updates to monitor needs and gaps.

·      Ensure accurate demographic data collection to support equitable service delivery.

·      Use disaggregated data to address systemic gaps and enhance transparency in engagement efforts

Community and Advisory Partners:

·      Develop and implement a strategy to elevate community voices and integrate feedback from the community-based workforce and Social Care Network partners to address regional capacity needs.

·      Incorporate community insights into program strategies, identifying and addressing systemic gaps and barriers.

Partnership Development and Governance Integration:

·      Communicate community influence in programmatic and governance decisions.

·      Strengthen stakeholder relationships and align community engagement with BHT governance.

·      Advocate for policies that enhance access to health services and remove participation barriers.

Equity and Inclusion Champion:

·      Develop and support equity-focused tools and practices, conducting regular audits and continually refining the equity tool to ensure our community and workforce engagement activities are inclusive and effective;

·      Foster a culture of open communication and collaboration within the team and with leadership to ensure alignment on goals and processes for community engagement and workforce voice for program and culture improvement;

·      Understand the importance of how resources, programming, and partnerships can disrupt systemic racism and oppression;

·      Center the needs of impacted[JE1]  communities when executing functions and developing Community Voice and Engagement strategies;

·      Align decisions with BHT’s mission and values.

·      Commit to continuous learning in anti-racism, cultural responsiveness, and systemic health disparities.

·      Actively engage in efforts to dismantle institutional racism and promote health equity.

Team and Resource Management

·      Supervise the Community Voice and Engagement team, including Program Managers and a Coordinator.

·      Oversee project management, logistics, and community engagement activities.

·      Collaborate with the Community Care HUB team to integrate feedback into program improvements.

·      Work with the Data Manager to collect and analyze engagement data for informed strategies.

·      Partner with Communications to manage internal and external messaging.

·      Align budget and resources with strategic priorities and community needs.

·      Foster a culture of growth and continuous improvement.

Fiscal Manager Data Competent

·      Develop and manage budgets for the EVP of Equity and Community Voice and the Community Voice and Engagement team.

·      Assemble and analyze data to create status reports and inform decision-making for the Executive Team.

·      Use data insights to recommend strategies for addressing health disparities.

·      Support Executive in budget forecasting and ensure accurate reporting for billing and payments.

·      “Super User” skill level with Asana, Fluxx, Sage for program/project and budget management.

Qualifications

·      5 years of experience in community engagement, public health, or social care, with leadership and people management experience, preferably in nonprofits.

·      Proven ability to build partnerships with diverse communities, ensuring representation from historically impacted populations.

·      Experience overseeing advisory groups and integrating community feedback into governance and programs.

·      Strong commitment to equity and inclusion, with experience in applying an equity lens to community engagement efforts

·      Proficiency in utilizing data to guide community engagement strategies and program improvements, including collecting, analyzing, and reporting on community engagement data

·      Excellent written and verbal communication skills to engage diverse audiences.

·      Deep understanding of cultural responsiveness and respectful community engagement.

·      Skilled in program development, leadership, problem-solving, and conflict resolution.

·      Strong organizational, time-management, and multi-tasking abilities in fast-paced environments.

·      Knowledge of health disparities, social determinants of health, and equity-driven solutions.

·      Lived experience that aligns with the role’s qualifications and skills.

Peak Performer Expectations

·      We care about our vision and know we are making a difference through our work.

·      We value individual contribution and the power of the team.

·      We build relationships that drive desired results.

·      We commit to evolution through creative and innovative solutions.

·      We practice leadership, preparedness, and self-awareness.

·      We are forward-thinking creators of high-quality products and experiences.

·      We practice open, thoughtful, and active communication.

·      We practice personal ownership, investment, and accountability.

·      We are courageous in sharing ideas, stepping outside our comfort, asking for guidance, and sharing honest feedback with others.

·      We take care of our own well-being and support others in their efforts to do the same.

Working Conditions

This position requires the ability to:

·      Remain in a stationary position for prolonged period;

·      Move/traverse within a multi-level office space, to/from community partner locations, and various meeting spaces;

·      Often move/transport equipment, supplies that may exceed 30 pounds;

·      Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer; and

·      Communicate frequently, effectively, and accurately with internal and external partners.

Environmental Conditions

Generally, in an office environment with visits to external environments that require traveling to and from various locations within the BHT region of Spokane, Lincoln, Pend Oreille, Stevens, Ferry and Adams County and occasionally to the west side of the state. Post-COVID, BHT has adapted a hybrid work approach, encouraging in-person meetings with team members and community partners. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Disclaimer:

This job description is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All BHT employees may be required to perform duties outside of their normal responsibilities from time to time, as needed, to meet the ongoing needs of the organization. An employee and/or supervisor may instigate a desk audit should additional duties result in a 10% differential from agreed upon job description for a sustained period of time and not temporary in nature.

*BHT uses the term impacted communities to refer broadly to all groups that have been impacted by systems of oppression, such as Black, Indigenous, People of Color, 2SLGBTQA , persons with a disability, legal-system impacted, low-income, persons experiencing housing instability, undocumented community members, refugee/immigrant people, rural community members, and more groups that face inequity.

Salary : $95,000