What are the responsibilities and job description for the Help Desk position at BetterHire?
Job Description
Job Description
Essential Duties and Responsibilities :
Deploy, maintain, and troubleshoot core business applications, including dispatch systems, routing systems, associated hardware, and databases
Manage the set-up and configuration of systems
Manage the setup and configuration of critical hardware (laptops, phones, scanners, security)
Work closely with hardware / software vendors for application support and deployment
Develop, analyze, prioritize, and execute on requirement specifications, data mapping, initial set-up for new customers / business within core business applications
Support site launches to ensure infrastructure is in place prior to site launch
Operations and Support
Perform daily system monitoring, verifying the integrity and availability of all resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Perform regular file archival and purge as necessary.
Create, change and delete user accounts per request.
Provide Tier III / other support per request from various constituencies. Investigate and troubleshoot issues.
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Communicate with users to gather requirements for improving operational efficiency via system upgrades and enhancements
Collaborate and build routing with operations for new and existing customers
Review quarterly with operations that all routing is most cost and operationally efficient
Support operations hardware needs for each site. Track deployed hardware and IT Assets
Support BI team in report and tool development
Maintenance
Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure / add new services as necessary.
Maintain scanners and other hardware ensuring sites have proper allocations and that the tools are operational.
Perform periodic performance reporting to support capacity planning and routing
Education and / or Work Experience Requirements :
3 years systems administration, maintenance and support experience.
Bachelor’s Degree in computer science, statistics, mathematics, or a similar field. Prior work experience will be considered in place of education.
Position must make accurate decisions at times with limited data available
High level of attention to details
Proven record of working with sensitive data
Ability to interface with non-technical staff and provide technology solutions with minimal disturbance.
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