Customer Enablement Specialist

About Betterworks

Betterworks is HR software to align, develop, and activate your workforce for business growth. Organizations are able to replace outdated, ineffective, universally loathed annual review processes with powerful Continuous Performance Management programs that help managers be better at the conversations, coaching, and development necessary to inspire and motivate the entire workforce to achieve an organization's top priorities today and be ready for tomorrow's challenges.

You are going to be such an important part of our team!

As our Customer Enablement specialist, you will play a critical role in empowering our customers and post sales team’s success. As a powerhouse who gets things done, you will be designing and developing this program from the ground up. You love learning, and it shows, as does your pride of ownership over projects.

This remote position is a part of the enablement team and reports to the VP of Enablement.

What You’ll Do

• Customer Education & Training: Design and deliver engaging customer enablement programs, including e-learning, webinars, and other self-serve learning experiences.
• Content Development: Create high-quality enablement materials such as guides, tutorials, videos, and FAQs that support customers throughout their lifecycle.
• Customer Engagement: Foster a learning community by organizing events, user groups, and knowledge-sharing sessions to deepen customer relationships.
• Product Training and Roll Outs: Develop e-learning and live training for our GTM team (pre and post-sales) to ensure up-to-date knowledge on our product and solutions.
• CSM Enablement: Develop training and support for our CSM team on post sales skills.
• Data-Driven Approach: Track and analyze the effectiveness of enablement initiatives, using insights to continuously improve program impact.
• Cross-Functional Collaboration: Work with Product, Marketing, and Customer Success to ensure enablement materials align with new features, customer needs, and company objectives.

What You’ll Need

• 3 years of experience in customer enablement, instructional design, customer success, or a related role in a SaaS environment.
• LMS Experience: Experience creating learning content such as guides, walkthroughs, and tooltips.
• Content Development: Ability to write clear, concise, and visually appealing guides, playbooks, and e-learning content.
• Instructional Design: Experience in adult learning principles and developing resources for customer onboarding and training.
• Data-Driven Approach: Ability to analyze data and feedback to refine and improve educational content.
• Project Management: Strong organizational and time management skills to handle multiple initiatives simultaneously.
• Proven ability to create learning journeys, certification programs, and self-paced learning modules.
• Strong collaboration skills, with a track record of working cross-functionally to achieve shared goals.

Preferred Qualifications

• Formal degree in Instructional Design
• Experience and/or curiosity around cutting-edge tools in AI
• Previous start-up experience
• Knowledge of LMS and help desk tools
• Previous experience supporting HR buyers

What We All Do

All employees share the responsibility of being aware of information security risks and adhering to information security policies and procedures.

All employees are required to participate in information security awareness and training programs.

All employees are responsible for handling data in accordance with data classification and handling guidelines. Employees should be aware of the sensitivity of the data they interact with and follow appropriate security measures.

All employees have a responsibility for reporting information security incidents in accordance with information security policies and procedures.

What Makes Betterworks Unique?

At Betterworks, we prioritize our people. In that spirit, we’ve put together a great benefits program to support our employees’ health and wellness that includes the following:

» Mission Driven: Our mission is to provide the expertise and technology that companies need to inspire, develop, and activate their workforce to meet today’s goals and be ready for tomorrow’s challenges.

» Leadership: CEO Doug Dennerline is truly a mission-driven leader. He has been a sales leader for over 25 years and has a direct impact on the work people do every day.

» Funding: $129 million, Series B with top tier investors, including Kleiner Perkins, Emergence Capital, and 8VC.

» Board of Directors: Includes iconic executive John Doerr (introduced OKRs to Google), Bruce Felt (Founder of Renaissance Software and a servant leader to various private and public companies), Bing Gordon (Technology Venture Capitalist and history of serving on several high-profile Boards of Directors including Amazon, Duolingo and Zynga) and Jason Green (Founder Emergence Capital and Greenbridge Foundation).

» Product: Named to the Brandon Hall Group Excellence in Technology Awards in the Best Advance in Performance Management Technology category for its Advanced Analytics capability.

» Perks: 100% paid Medical/Vision/Dental for employees, Flexible time off, Parental Paid Leave policy, monthly internet stipend, flex days, and more.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to an inclusive and diverse BetterWorks. We believe that different perspectives lead to better ideas, and better ideas allow us to understand better the needs and interests of our diverse, global BetterWorks Community. We welcome people of different backgrounds, experiences, abilities, and perspectives and are an equal-opportunity.